It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for internal and external storytelling strategies with the goal of building trust, loyalty, and advocacy for ServiceNow. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, is process oriented, and brings rigorous attention to detail and a sense of urgency to everything they do. The ideal candidate will ensure both internal and external communications are inspiring, emotional, relevant, and deeply connect with target audiences.     

Working collaboratively and with an integrated team across the company, this individual will serve as the executive communications lead writer, supporting one of our dynamic C-level leaders.  

What you get to do in this role:  

• Serve as the primary writer for the President and Chief Finance Officer  

• Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment.   

• Lead with curiosity and with journalistic integrity to recommend new places and thought-provoking topics. 

• Write executive-level assets including storyboards, blogs, thought leadership articles, LinkedIn posts, LinkedIn articles, award applications, and initial scripts for speaking engagements, while also balancing the need to pair messages with visual graphics.  

• Lead Internal efforts that include scripts for townhalls and companywide speaking engagements.  

• Work across the communications team to ensure message alignment and consistency across all audiences, including customers and partners.  

• Own executive thought leadership.  

• Establish and design processes to ensure timely execution through final publication and governance of all content.   

To be successful in this role you have: 

• 10+ years journalism or corporate communications—internal communications, public relations, and executive communications experience. 

• Journalistic curiosity, hunting down new stories and angles to share  

• The ability to capture an executive’s voice  

• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.  

• Experience building and executing a multi-functional communications strategy. 

• Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. 

• Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. 

• Business maturity and experience working with senior executives. 

• Ability to manage multiple communication projects simultaneously and drive strong outcomes. 

• BS/BA degree required; advanced degree preferred.  

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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