It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Solution Consulting Academy is an integral component of our Associates program, aimed at attracting new talent to our organization and providing training to individuals in the early stages of their careers.

ServiceNow is looking for a Solution Consulting Academy Manager who will be a player-coach for early in career individuals and develop them into world class solution consultants. 

The Solution Consulting Academy Manager is responsible for the organization and planning of the enablement of Associate Solution Consultants (presales), the day-to-day management and their progression within the program. 

The ideal candidate has hands-on technical experience in presales along with the experience of recruiting, hiring and developing early in career talent. You have an enablement background and understand enterprise selling, ideally in a cloud environment. You must have superlative communication skills, the ability to present, and confidence in communicating with leadership. As your primary goal will be the successful nurturing of new talent, you should have experience with providing 1:1 coaching, guidance, and management. 

What you get to do in this role:

• Manage day-to-day activities of the SC Academy associates 
• Plan and organize the enablement schedule and activities 
• Train/coach the early in career Associates on desired sales skills, methodologies, processes and career development activities. 
• Deliver training 
• Assess their progress through formalized sessions 
• Work with pre-sales managers to coordinate field rotations and transition plans. 
• Take part in the recruiting process of Associates 
• Assist the teams in the qualification of customer needs through discovery 
• Be a ServiceNow subject matter expert at executive briefings and marketing events 

To be successful in this role you have:

• 5+ years in field pre-sales or pre-sales management for a global SaaS sales organization. 
• Experience in or with a talent-development, training, or enablement program, ideally with new grads or early career personnel. 
• A strong technical background and experience with enterprise software 
• Strong ability to deliver and facilitate education, ability to collaborate with other facilitators and utilize existing materials. 
• Proven ability to live up to commitments while maintaining integrity and focus on details 
• Demonstrated proactive approach to perform without being told what to do 
• Management experience preferred 
• Strong team player; demonstrated ability to partner and work across functional departments. 
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills. 
• Ability to travel up to 25% 

JV19

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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