It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Real Estate and Workplace Services team is devoted to creating inspiring and functional workspaces that embody ServiceNow’s culture and values. We oversee all aspects of ServiceNow’s global workspaces, including design, food services, transportation, and inclusive environments.

We are seeking an organized and dynamic Workplace Services Experience & Events Lead to join our team at HQ Santa Clara. In this key role, you will be responsible for curating, organizing, and managing a wide range of company events, including social gatherings, large internal meetings, customer engagements, employee training sessions, and providing conference room support. Your efforts will focus on enhancing employee experiences, fostering collaboration, and creating a positive, engaging company culture in a fast-paced, rapidly growing technology company.

You will work closely with business leaders and cross-functional teams to design and execute internal events that strengthen company culture, boost employee engagement, and promote collaboration across departments. This role requires strong communication skills and the ability to act as a liaison between various stakeholders—ensuring that events and initiatives align with the company’s values and goals and contribute to an exceptional employee experience.

This position requires on-site presence (5 days/week, 8am-5pm M-F) with flexibility for evening events, and reports to Sr. Manager, Workplace Services Operations, Bay Area.

Key Responsibilities:

Relationship management

• Lead and guide a team to support the customer and employee experience at our Santa Clara campus to cultivate a collaborative and inviting environment across the entire site.
• Take a proactive approach to all relationships. Constantly seeking anecdotal and hard data from all stakeholders.
• Uber focus on customer service at the core of your planning and decision making.
• Act as a single point of contact and maintain a direct client relationship with internal stakeholders (including C-suite leadership) to understand their objectives and translate them into clear experiential events with measurable impact; and successfully deliver events that consistently raise the bar.
• Develop effective relationships with strategic partners at the senior level.
• Develop and manage a strong bench of vendors that can support a broad and varied range of events
• Proactively meet with key partners regularly to share facilities information, solicit input, and resolve issues effectively.
• Develop reporting matrix that can be used to clearly identify key stakeholders and manage events.

Leadership & Quality Management

• Coordinate with Lobby Ambassadors with a focus on employee experience.
• Plan, manage and execute events which include, but not limited to, company events, cultural and social events, internal customer meetings, and other related activities at the HQ Santa Clara campus.
• Partner closely to plan Employee Belonging Groups (EBG) to deliver events that celebrate the diversity of our company and model inclusion.
• Serve as primary contact for our business leaders to book large meeting rooms, coordinate space set-up, provide catering solutions, and ensure overall success of our on-site events and meetings.
• Build robust reporting methodology that tells a comprehensive story of the activity at the site.
• Act as a subject matter expert for employee and workplace experience programs, including lobby ambassadors to be inclusive of the employee experience.
• Coordinate with registration and customer service teams to plan and deliver efficient onsite badge pick-up experience.
• Ensure materials for on-site or site-specific events, such as signage, swag distribution, and gift packaging are distributed and displayed.
• Have a hospitality/concierge mindset with a goal of creating memorable experiences.
• Create and implement an equitable employee engagement strategy and report to senior stakeholders.
• Liaise, negotiate, and collaborate with key partners to ensure delivery of all event requirements (AV/DT, Travel, Marketing, Workplace Services, Security, Sourcing, and Finance)
• Follow standard processes and project manage the execution of in-person events with an eye on creating efficiencies (i.e., flow) and promote ways to help with productivity and connections.
• Develop and control event schedules, deadlines, budgets and activities.
• Leverage data insights to measure and refine these experiences, ensuring continuous improvement.
• Maintain a high level of communication with all stakeholders throughout the planning and execution of events.
• Always be on the lookout for evolving methods to innovate the attendee experience.

• Bachelor's degree in marketing, Communications, Hospitality or related field.
• Minimum of 5-7 years of experience in event planning, corporate hospitality, and/or employee engagement.
• Commitment to hospitality, ensuring delivery of exceptional employee and event experiences.
• Excellent interpersonal and communication skills.
• Senior Stakeholder engagement and client relationship management.
• Proven experience working collaboratively with multiple stakeholders in a fast-paced, high-growth environment.
• Displays strong project management skills and event programming experience along with a white-glove hospitality mindset.
• Highly efficient and organized, strong attention to detail, skilled at juggling multiple tasks and time management.
• Highly passionate about curating unique gatherings, connecting with people, and building effective, trusting relationships with team and stakeholders' members.
• Expertise in all stages of the event management process -confident in presenting new ideas that excite, engage, and energize peers and leadership.
• Skilled at culture-building and understanding what drives engagement in the workplace.
• Experience negotiating contracts with vendors and managing a broad spectrum of budgets.
• Creative problem solver with a "can-do" and customer centric attitude.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $102,600 - $169,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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