Technical Program Manager - Payment Platform

  • Full-time
  • Alternate Location: San Francisco, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Square's Payment Platform is looking for a Delivery Manager (Technical Program Manager) to lead cross-team software development programs. You will be a strategic partner to product management and engineering.

You have the technical skills to understand high-level software architecture and the dependencies across teams that architecture creates. You will use that knowledge to execute complex programs with multiple stakeholders. You will identify delivery risks and develop mitigation strategies. You will identify and remove obstacles to delivery to ensure the Payment Platform continues to ship remarkable products on schedule.

You Will

  • Partner with engineering leads and product managers to execute multi-team and multi-stakeholder software development programs.
  • Use your understanding of software architecture and development processes to identify dependencies, / "long poles," blockers, and execution risks and develop mitigation strategies.
  • Communicate developments, updates, project health and problems, and manage expectations of all stakeholders, both technical and non-technical.
  • Align large cross-team projects by driving annual and quarterly planning processes.
  • Improve processes for planning and execution (such as annual and quarterly planning and business reviews).

Qualifications

  • Delivery Management (Technical Program Management) or equivalent management experience in a mid- to large-sized company running complex software development programs with multiple stakeholders for at least 5 years.
  • Experience delivering complex projects on-time and within budget
  • Experience building sustainable, repeatable processes to improve effectiveness.
  • Firm grasp of software development lifecycles and Agile methodologies best practices.
  • Understand high-level technical architecture and design.
  • Create clarity from ambiguity and break down complex projects into manageable, interdependent deliverables.
  • The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.
  • Experience managing trade-offs given specific constraints.
  • Excellent communication, organizational and leadership skills; ability to inspire team members.
  • Bonus: Experience in program management with platform infrastructure and engineering organizations/teams.
  • Bonus: Experience in financial services.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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