Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

The Platform Infrastructure and Engineering team is the trusted partner for every Square employee, ensuring success by providing the necessary reliable connectivity, tools, technology and platforms. We accelerate product and business progress by enhancing productivity and reducing friction.. In this role you will represent the interests of the business and our engineering teams, using data to communicate those needs, working with engineering to determine features and priorities as to ensure that our platform offering meets our partners needs. The team is looking for a data-oriented person with a cloud and architecture understanding, that can equally connect with product and platform engineers creating a common vision of Square platform and solid feedback channels that foster collaboration.

You Will:

• Work with platform engineers and engineering managers to promote the most relevant ideas into features.

• Work with product engineers, platform engineers, engineering managers and program managers to create a road-map for our platform. Plan and prioritize what, and when, the platform teams will deliver.

• Create processes around understanding and communicating product engineering needs by running surveys, interviews, and other information-gathering techniques.

• Work with platform engineers and engineering managers to determine product vision.

• Work with product engineers to measure levels of satisfaction 

• Work with platform engineers and engineering managers to establish and set Service Level Objectives, and hold engineering teams accountable to Service Level Objectives and delivery.

• Work with Finance to ensure budget agreement on the product road-map.

• Promote the platform's work with product engineers to drive adoption.

• Participate in vendor selection, evaluation and relationship management.

You Have:

• 10+ years of experience.

• Experience communicating with different audiences, translating requirements and discussions.

• A data-driven approach to prioritization and understanding business requirements.

• Experience leading large projects.

• Understanding of AWS.

• Experience understanding technical architecture and design.

Even better: 

• Experience with GCP (Google Cloud Platform). 

• Experience in product management with platform infrastructure and engineering organizations/teams.

• Experience working with remote/distributed teams.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.