Square is looking for talented and organized Benefits Operations Specialist to support our People - Benefits Operations Team. The Benefits Operations team is responsible for supporting and streamlining US Benefits. This is a full time role reporting to the US Benefits Operations Manager.

This is a great opportunity for someone who thrives in an “all hands on deck” environment, can wear multiple hats, and enjoys interacting with people. You are organized, detail-oriented, like to move fast and know when to be flexible. 

Responsibilities include:

• Oversee benefits processing in Workday for new hires, terminations, and qualified life events
• Provide administrative support for EOIs and integration error reviews by partnering with Square’s insurance carriers and our HRIS tool, Workday 
• Partner with the Business Systems team to resolve benefits-related system issues, implement process improvements, and test system changes
• Respond to Tier 1 and Tier 2 employee queries via Salesforce ticketing system and support the Benefits team on all operational needs. 
• Provide functional support to employees needing assistance with Benefits Employee Self Services (ESS) transactions 
• Process and track weekly and monthly invoices from all Benefits vendors
• Review accommodation requests to ensure all proper documentation is provided and assist with scheduling interactive sessions 
• Support the planning of annual open enrollment and other benefits changes throughout the year
• Handle all outplacement service requests
• Process personal and administrative leave requests and assist with confirming return to work dates for all leaves as needed 
• Collaborate with Benefits Program Managers on special projects 
• Ensure company compliance with yearly audits, plan documents and all federal, state, and local laws
• Respond to government notices and ensure reporting requirements are met in a timely manner, including required notice distribution

• 2-3+ years of previous Benefits experience 
• Experience using Workday HCM (Workday Benefits is a plus)
• Familiar with Salesforce Desk.com or similar ticketing tracking system 
• Advance experience with google docs and Microsoft Office a plus
• Ability to handle sensitive and confidential data
• Passionate about developing efficient processes and driving results
• Attention to detail
• Basic knowledge of benefits federal, state, and local laws
   

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.