Square is hiring a Head of International Customer Success to lead our teams in Europe, Australia, and Japan. As a senior leader on Square's Customer Success (CS) Core Leadership Team, you will set the vision and strategy for these international markets as we continue to scale. You will be responsible for driving excellence for the Seller customer experience, guiding multi-level CS teams to build and maintain strong relationships, and ensure high customer satisfaction, leading to strong renewals and solution growth opportunities. This role reports directly to the Global Head of Customer Success, Seller.

The ideal candidate has a demonstrated history of building international customer success and/or sales teams. You exemplify our core traits of ambition, passion, and resilience in the face of adversity, a curiosity about customer business needs, strong technical orientation, and the ability to tailor strategic initiatives in a global market. Given the international responsibilities, you are experienced and comfortable working cross-functionally across time zones and cultures different from your own.

You will:

• Set and own the vision, strategy, and execution plan for Customer Success in International markets.

• Directly manage a team of country site leads within Customer Success. As we continue to scale, the individual will open offices in new markets and hire these individuals within the new locations.

• Drive accountability in-market against Square CS Annual Plan.

• Build and scale the in-market CS teams to accelerate Square's global footprint.

• Partner with various teams, such as Product, Engineering, Sales, and Account Management to roadmap product launches for current and future markets and guide product improvements.

• Be responsible for the daily operations, development, and investment for team members.

• Be an influential leader as part of the in-market GTM team and strategy.

• Own, develop, and nurture effective and collaborative in-market cross-functional relationships with Marketing, Partnerships, Account Management, Product, PMM, Finance & Strategy, Recruiting, People, Risk, Compliance, and Legal.

• 5+ years of experience in a Customer Success organization and 3+ years of leading Customer Success teams in multiple, international markets.

• Experience scaling international teams during a time of high growth.

• Experience with standard Customer Success and/or Sales KPIs.

• Comfort operating in a fast-paced and evolving, dynamic environment.

• Passion for small businesses and how new technologies can help businesses of all sizes start, run, and grow.

• Interest in implementing feedback and improving Customer Success and/or Sales processes.

• A BA/BS degree or equivalent practical experience. 

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.