It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

As the ANZ Vendor Specialist, you'll be responsible for liaising with customers, external Debt Collections Agencies (DCA), and customer service teams to facilitate collections activity and  reduce losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements such as BNPL code, DCGs, ASIC, Privacy Act, CCFA and more. 
 

Responsibilities include:

• Maintaining relationships and liaising with internal and external stakeholders such as third-party collection’s vendors.

• Accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensuring that any regulatory requirements relating to outsourcing are met.

• Driving performance to ensure ongoing improvement and collection efficiency.

• Facilitating annual DCA Audits and identifying, evaluating, monitoring, and escalating third-party risks to the business as and when needed.

• Facilitating Monthly, Quarterly Governance meetings and participate in DCA Call Calibrations sessions.

• Coordinating and managing changes to supplier and third-party management processes driven by policy, regulations, or improvement opportunities.

• Managing and monitoring contracts inclusive of service level agreements (SLAs) of third-party collection’s vendors.

• Complete Collections reporting requirements as per Global Collection Oversight Framework.

• Build and maintain relationships with key stakeholders by collaborating with cross-functional teams, including Credit risk, finance, Legal & Compliance, Security and Privacy, operations, and customer service, to set targets, streamline collections processes and enhance efficiency in line with overall business goals.

• Manage and record third-party collection’s vendors incidents and report to internal stakeholders.

• Proven experience in stakeholder engagement and relationship management, both internally and externally

• High level of emotional intelligence and the ability to remain calm under pressure

• Experience in call auditing/call calibrations

• Collections experience

• Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability

• Must have strong interpersonal, influencing, and facilitation skills, with strong oral and written communication ability

• Shown ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers

• Exceptional client focus: ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly

• Working knowledge of ANZ Regulatory requirements; BNPL code, DCGs, ASIC, Privacy Act, CCFA etc.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role