Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

• Matric,
• Diploma or Degree must be FAIS compliant - 150 credits in respective long-term categories.
• Must have RE5.
• Insurance Institute or insurance qualification.

Experience Required

• 2-5 years of call center experience, preferably within the long-term insurance sector, additionally 2-5 years of experience in a claims environment is essential.
• Ability to handle high-pressure situations and flexibility to work overtime when needed.
• Strong focus on customer satisfaction with excellent persuasive abilities.

Behavioral Competencies:

• Articulating Information
• Checking Details
• Meeting Timescales
• Upholding Standards
• Thinking Positively
• Completing Tasks
• Taking Action
• Coping with Pressure

Technical Competencies:

• Active Listening
• Client Acceptance and Review
• Continuous Process Improvement
• Underwriting and pricing risk
• Insurance Principles
• Insurance Products and Services
• Verbal and Written Communication
• Risk perception and assessment