Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide a high level of service across the different Insurance Products types through various communication channels to Standard Bank Customers, SBIB Provincial Offices, SBSA Branches, Underwriters and Brokers by resolving insurance queries across the various Insurance Products as per the multi-skilling Journey. Act as a subject matter expert on at least 1 Insurance Product as a skill and the other Insurance Products under supervision.

• Matric/Diploma or Degree.
• Field of Study: Finance and Accounting.
• Fais accredited - Not Negotiable.

Experience Required

• The role requires an individual with minimum of 2 - 5 years insurance industry experience.
• Minimum of 2-5 years call centre/telephone experience would be required as a minimum.
• Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services