Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.,) whilst continuing to transition to a platform business. To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience.

Minimum Qualification: 

• Degree in Banking or similar

Experience Required:

• Client Coverage
• Personal and Private Banking
• 5-7 years experience in managing a complex service environment.
• Experience in all facets of the banking service environment and its associated products, processes and systems.
• Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.
• Data analysis, problem identification and reporting

Other Requirements:

• Must be flexible and willing to travel

Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Examining Information
• Providing Insights

Technical Competencies:

• Compliance
• Customer Reception and Channelling
• Product Knowledge (Business Banking)
• Product Knowledge (Consumer Banking)
• Risk Awareness, Identification and Reporting