Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To take demand from Prestige client for any banking matters ranging from product questions to client account activities (e.g., account status, statements, debit order information, etc.), as well as personal account opening whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Client Coverage
Personal and Private Banking
5-7 years
Relevant FAIS qualification with FAIS experience and operates without supervision for intermediary services. Operates under supervision or advice. Previous experience within a physical, virtual or voice branch environment with good understanding of bank processes, policies and products.

Behavioural Competencies:

• Checking Things
• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Account Opening & Maintenance
• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Servicing
• Financial Statement Analysis
• Risk Awareness
• Risk Identification