Service Excellence Leaders in this role get to:

• Support Service Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-line through sustainable and repeatable actions following Sutherland’s Model
• Lead projects and deliver QNI / CM Benefits for the programs assigned through DMAIC, Lean, Variation Based Management and/or other Quality tools or framework
• Drive Platinum Standard in Performance by improving performance thru bonus maximization, productivity and efficiencies in the Business Vertical / Program assigned.
• Lead Transformation projects through digitization or process improvement in different business verticals or programs by working closely with program heads and cross functional leads
• Train and mentor Service Delivery and Functional groups on Lean Six Sigma Methodologies
• Provide direction to Performance Managers and Business Analysts to achieve internal and external goals
• Exemplify the company's core values: Integrity, leadership, people, clients and entrepreneurial spirit

• One year experience in managing data analytics 
• Is able to create story from numbers or transform numbers into positive actionable recommendations 
• Has experience in running and mentoring projects that deliver additional value
• Experience on MS Office (Excel practitioner)
• Lean Six Sigma Green Belt Certified a requirement (non-conditional) 
• Black belt training or certification preferred not required
• Background in facilitating LSS Training
• COPC desired not required
• Clear communication skills
• Self starter

All your information will be kept confidential according to EEO guidelines.