Sutherland is seeking a reliable and detail-oriented person to join us as an Account Manager who will manage the overall performance of our Sales and Tech Operations in a dynamic ever-changing service environment for an American publicly traded Internet domain registrar and web hosting company focusing on US Market Region. We are a group of driven and hard-working individuals that focuses on working closely with micro, small, and medium enterprises and partners to support their growth and success in the online digital world. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Empower the Work: Model different sales techniques, behaviors and possess the ability to adjust coaching delivery to meet the Sales Team needs in a constantly changing environment.

Impact the bottom line:  Will be focused on monitoring sales performance and identify areas of improvement of everyone in the team, learn their obstacles and provide tailored-fit recommendations how they can achieve their sales goals and be part of the top quartile.

Strengthen relationships: In conjunction with the sales team managers, will help increase the overall performance of our sales teams and ensure they improve their skills to achieve their goals.

Take the lead: Have a passion for business success, interest in marketing in the digital online world (Domains, Email, Security and Web Hosting). Improve sales skills of each team members and motivate to deliver quality performance. Brainstorm engagement ideas, and new sales activities to boost sales performance.

People skills: Decision making ability with ownership and leadership. Highest level of People Management & Conflict Resolution Skills. People development and value additional activities. Do the team’s appraisals. Conduct periodic huddle sessions and team’s performance review sessions. People development and value addition activities – SWOT Analysis, Interpersonal Skills and Team Playing skills.

Metric Management:  Execution of sales improvement plans, monitoring and drive incentive plans.

Analytics: Report generation, report analysis, stack ranking and improvement measures. Should be able to analyze data and present positive, opportunities along with corrective measures to improve. Review call recordings and chat transcripts and provide feedback sessions.

• at least 3 years consecutive experience as Account Manager (good tenure)
• Sales & Tech Experience is required
• Leading a Webhosting program is an advantage 
• Six Sigma Certification is a plus

1. Keep a pulse on the agent’s sales knowledge and skill gaps, providing alternatives to solving them. 
2. Provide feedback to Account or Senior Account Manager as requested/needed to support the continuous improvement plans.
3. Client advocate