We are hiring Customer Success Manager to serve as a key resource to a dedicated set of our most valued and high-profile customers to help them extract maximum value from their investment in our team messaging, video meetings, and a business phone product. As a critical piece of our land and expand efforts,

• You will manage a set of customers daily, and you will advocate for them by orchestrating internal efforts with sales, implementation, technical support, expansion sales, etc.
• You will be positioned as a subject matter expert and resource for helping customers realize value from their IT spend.

Responsibilities:

• Develop strong customer relationships and serve in the role of trusted partner.
• Proactively drive adoption across multiple product technology stack to ensure customers are maximizing ROI.
•  Manage adoption campaigns through regular updates of campaign objective in our CRM.
• Ensure customer satisfaction: facilitate quarterly business reviews, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter.
• Mitigate churn risk and maintain/grow monthly recurring revenue.
• Project Management - quarterback internal and external initiatives.
• Act as a liaison to sales by building internal relationships to help identify opportunities and expand
• Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth.
• Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach.

Our most successful candidates will have:

• +1 yrs experience in an Account Management, Sales Project Manager or Customer Success Role.
•  1+ yr in high-tech industry telecommunications industry.
• +2 yrs experience in a B2B environment.
•  Proven track record of balancing, prioritizing and completing multiple tasks for customers, delivering them on-time with quality.
• Strong analytical and problem-solving skills - Excellent presentation skills, from mid-level to exec level audiences.
• Excellent communication skills - fluency in English - and understanding of situational uses of different communication skills.
• Ability to lead cross-functional teams within to resolve issues.
• Solution-oriented mindset to understand and solve complex customer issues. 

All your information will be kept confidential according to EEO guidelines.