The Executive Assistant / PMO Coordinator role at Sutherland combines high-level administrative support with project coordination to ensure smooth executive operations and successful delivery of strategic initiatives. The ideal candidate is highly organized, adaptable, and skilled in managing tasks in a fast-paced, client-driven BPO environment. This role is open to candidates based at any Sutherland site in the Philippines or working remotely, providing flexibility to top talent.

Key Responsibilities:

Executive Assistant Duties:

1. Administrative and Operational Support:
   • Manage the executive’s calendar, organize meetings, and prioritize commitments.
   • Prepare and manage reports, presentations, and documentation for internal and client-facing reviews.
   • Handle executive correspondence, ensuring timely communication with internal teams and global stakeholders.
2. Travel and Expense Management:
   • Coordinate complex travel arrangements (local and international) as needed.
   • Prepare and submit expense reports in compliance with company policies.
3. Leadership Team Support:
   • Organize leadership meetings, prepare agendas, and document action items.
   • Plan and support internal events such as team town halls or operational reviews.

PMO Responsibilities:

1. Project Management Support:
   • Assist in planning, monitoring, and tracking strategic projects across operations, HR, and client accounts.
   • Provide updates, risk assessments, and mitigation strategies to leadership.
   • Support the implementation of continuous improvement initiatives aligned with client SLAs and KPIs.
2. Reporting and Documentation:
   • Maintain accurate and up-to-date project documentation, including charters, risk logs, and project roadmaps.
   • Prepare weekly or monthly dashboards for executive and client reporting.
3. Stakeholder Engagement:
   • Coordinate with internal teams, clients, and cross-functional departments to ensure alignment on project goals.
   • Organize and facilitate regular updates with project stakeholders.
4. Process and Workflow Optimization:
   • Support initiatives to enhance efficiency across operations, client servicing, and back-office processes.

Key Qualifications:

• Bachelor’s degree in Business Administration, Management, Operations, or related field.
• 5+ years of experience in an Executive Assistant, Project Coordinator, or similar role within the BPO industry.
• Knowledge of BPO operations, metrics (SLAs, CSAT, NPS), and workforce management.
• Proficiency in tools like MS Office Suite (Excel, PowerPoint), project management tools (Jira, Trello, Monday.com), and virtual meeting platforms.
• PMP certification or Lean Six Sigma training is an advantage.
• Excellent organizational, communication, and multitasking skills.
• Ability to handle confidential information with discretion and professionalism.

Internal Qualifications:

• Must have FY24 PDP score of Exceeds Most or Clearly Exceeds
• Tenure of at least 18 months
• No Active DA

Work Setup Requirements:

• For Work-from-Home:
  • Stable high-speed internet connection (at least 20 Mbps).
  • A dedicated, quiet workspace free from distractions.
• For Onsite Work:
  • Willingness to report to any Sutherland Philippines site as required (based on team or client needs).