About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

We are seeking a highly skilled and motivated Quality Associate Manager to join our team. In this role, you will be responsible for developing and implementing high-quality standards across the organization.

• Manage and maintain the organization's quality management system, ensuring compliance with industry standards
• Lead quality assurance initiatives and continuous improvement projects
• Develop and track key performance indicators (KPIs) for quality metrics
• Conduct regular quality audits and implement corrective actions as needed
• Collaborate with department heads to identify quality improvement opportunities
• Mentor and guide team members in quality management practices
• Stay updated on industry trends and best practices in quality management
• Prepare and present reports on quality performance to senior management

• Bachelor's degree in Business Administration, Human Resources, or a related field
• Minimum 5-7 years of experience in quality management roles
• Strong knowledge of quality management systems and process improvement methodologies
• Excellent project management skills with the ability to manage multiple initiatives simultaneously
• Advanced analytical and problem-solving skills
• Outstanding communication and presentation abilities
• Strong leadership skills with experience in team management
• Proficiency in quality management tools
• Certifications in Quality Management (e.g. Six Sigma Black Belt) preferred
• In-depth knowledge of industry standards and best practices in quality management
• Ability to adapt to changing priorities and work effectively in a fast-paced environment
• Excellent interpersonal skills with the ability to build relationships across all levels of the organization

All your information will be kept confidential according to EEO guidelines.