Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

• Responsible for answering, resolving customer issues, and upselling through chat 
within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution / consultation with cutting-edge solutions in a friendly, 
confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, 
utilities, and products.
• Utilize various client-based tools and applications for customer management and 
servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Requires good English skills.
• Candidates with sales experience are highly welcome and encouraged to 
apply !

The role is 100% sales and technical support.
 

- Education: SPM or Diploma or Graduation degree (Soft copy of certificate should be provided, only SPM result/slip can't be accepted)

- Minimum 1 year experience in customer service and sales.

- Basic understanding of technology / troubleshooting

- Only open to local Malaysian

- Willing to work on shift - 24/7, Rotational days off and shifts. We're business as usual on any Public Holidays

- Willing to work from office, Bangsar South, no hybrid

All your information will be kept confidential according to EEO guidelines.