Sutherland is seeking a skilled Team Manager to lead a team of claims specialists managing short-term and long-term disability claims. This role involves overseeing daily operations, ensuring compliance with standards, and fostering a high-performing team. You will drive operational excellence, maintain customer satisfaction, and meet key performance metrics in a fast-paced BPO environment.

We need a motivated leader to manage claims and risk solutions, focusing on team performance, efficient claims handling, and risk mitigation.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team to meet performance goals.
• Provide regular feedback and training to improve skills.

Claims Management

• Oversee claims processes for timely and accurate resolution.
• Handle escalations and review complex or high-value claims.

Risk Solutions

• Analyze trends and identify risk mitigation strategies.
• Ensure compliance with regulations and company policies.

Collaboration

• Work with internal teams and external stakeholders to address claims and risks.
• Represent the team in cross-functional initiatives.

Education & Experience

• Bachelor’s degree in business, risk management, or related field.
• 5+ years in claims management or risk solutions, with 2+ years in a leadership role.

Skills

• Strong leadership, communication, and problem-solving abilities.
• Proficient in claims systems and Microsoft Office.