Sutherland Bulgaria is looking for motivated international Tech Support Advisors for a worldwide IT online protection product leader to join our dynamic, multicultural Team. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you.

In your daily work, you will respond to a range of inquiries about customer accounts, subscriptions, and goods while giving our clients a first-rate experience over the phone and in remote sessions.

• Customer service abilities: To help clients who call customer service lines. Ensure a positive customer experience by being kind and empathetic.
• Resolve Issues: Customers will search for refunds, account-related problems, and purchases or renewals. Respond quickly and effectively to both voice and non-voice engagements;
• Technical Skills: Customers will require assistance with installing, reinstalling, and resolving any technical issues pertaining to antivirus software in Technical Support cases.

• Excellent Verbal & Written skills in French(B2H/C1 Level)
• Good Verbal & Written skills in English (B2 Level);
• Previous Experience in Customer Service is an advantage;
• Intermediate technical PC knowledge and ability to multitask
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
• Positive attitude and great interpersonal skills, with a “can do” attitude;
• Ability to present complex information in a simple and understandable way;

You will GET

• Fantastic working hours, weekdays only, and flexibility
• Long-term job security with a permanent contract 
• Ability to work from home with a fully functional laptop
• Competitive salary
• World-class on-the-job training
• Additional health insurance and life insurance 
• 21 days of paid annual leave
• Food vouchers 
• Clear career path within the company