Clinical Specialist Remote Syneron Candela

Company Description

Syneron- Candela
 


Job Description

TITLE:  Clinical Specialist  
Reports to:    Clinical Director N.A.
Department:     Sales Clinical Education N.A.
FLSA Status:     Exempt

Overview:
This primary purpose of this position is to provide clinical instruction to new and existing Syneron and Candela customers on an as-needed basis.

General Responsibilities:
•    Maintain and improve on the quality of Candela’s in-service standards and promote a positive learning experience for all customers.  Ensure staff:
o    Welcome any and all questions
o    Understand the variance in customer’s laser experience and respond accordingly
o    Facilitate customer’s understanding between areas requiring strict adherence to established treatment guidelines vs. various techniques which may be employed
o    Adhere to Candela’s corporate standard operating procedures
•    Ensuring that all trained customers are comfortable and confident in their ability to safely and effectively perform treatments on their patients.
•    Obtain a list of all attendees who participated during the clinical instruction of their device(s) and use this list when completing the clinical call report on Syneron-Candela’s International Sales & Reporting website (www.CandelaISR.com) or SalesForce.com
•    Provide Candela customers with answers to their questions whether they are clinical, technical or marketing in nature.  
•    Communicate with their respective supervisor any issues that may need addressing and offer potential solutions to these issues.
•    Facilitate continued education events within specific region.
•    Attend and assist in supporting Clinical Education at National conferences (AAD, ASLMS, etc.).
•    Contribute to the ongoing learning process of all Clinical Specialists/Consultants by sharing information and experiences.
•    Respond to Syneron-Candela customer calls and emails.  Documenting dialog of conversation within the company’s SalesForce and/or Candela ISR databases.


Qualifications:
•    Must be a qualified, licensed nursing professional or similarly qualified para-medical professional
•    Must have 2+ years of Laser and/or Light Based Technologies in Clinical training or support of medical and/or cosmetic lasers.  
•    Experienced, as user of Syneron-Candela products is a plus.
•    Be financially able to travel and cover all travel expenses, which will be reimburse upon submission of receipts.
•    Must have the ability to travel up to 80% of the time including some weekends.
•    Must be driven and have the ability to work independently and with a team.

Additional Required Duties and Responsibilities:

•    As needed, participate in regional workshops and user’s meetings to provide support for Sales, Marketing and Customers
•    Must be available to perform at least 2-4 in-services per week
•    Must be able to travel to customer locations by air or car and with frequent overnight stays


Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.


Qualifications

Must have 2+ years of Laser and/or Light Based Technologies in Clinical training or support of medical and/or cosmetic lasers. 
•    Experienced, as user of Syneron-Candela products is a plus.
•    Be financially able to travel and cover all travel expenses, which will be reimburse upon submission of receipts.
•    Must have the ability to travel up to 80% of the time including some weekends.
•    Must be driven and have the ability to work independently and with a team.

Additional Required Duties and Responsibilities:

•    As needed, participate in regional workshops and user’s meetings to provide support for Sales, Marketing and Customers
•    Must be available to perform at least 2-4 in-services per week
•    Must be able to travel to customer locations by air or car and with frequent overnight stays

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location