HR Systems – User Adoption Lead
- Full-time
Job Description
Key Responsibilities
- Design and integrate WalkMe elements into Workday & other applications as required.
- Should have working knowledge in configuring and troubleshooting Launchers, ShoutOuts, Smart Walk-Thru, Smart Tool Tips and Shuttles.
- Create eLearning experiences, training programs for user-friendly experiences.
- Customize WalkMe elements using HTML, CSS, and JavaScript
- Lead & drive Walk-me upgrades.
- Upskil into Workday functional areas to seemlessly integrate Walk-me features on Workday.
- Partner with the other Workday Leads to support them build walk-me validations, blockers, tool tips, etc. to improve the functionality & overall user experience.
- Drive design, configuration, and deployment between Workday and Walk-me systems for Global and Regional initiatives including translations.
- Facilitate design workshops with key stakeholders from regional and global teams, gathering and documenting their business requirements
- Translate business requirements into a technical delivery, detailing out all impacts and associated configurations
- Adhere to delivery documentation standards, like Configuration enhancement document detailing the complete change lifecycle inclusive of requirements, technical build, unit testing, UAT and associated business sign off
- Partner across other HR System domains to ensure impact assessments are fully understood and well-co-ordinated in the delivery of change
- Set up and guide UAT relating to Change or Project Delivery
- Assist in writing, developing and co-ordinate test scripts and associated efforts
- Manage defect resolution, fixing issues as part of Change or Project Delivery
- Partner with our Support Team, enhancing their functional knowledge and assisting with the ongoing build of the Support Knowledge Base.
- Ensure smooth transition of knowledge is provided to support team when changes are delivered.
- Troubleshoot and resolve configuration issues
Qualifications
Personal Attributes
- Believes in the delivery of absolute quality
- Strong attention to detail and focus
- A logical thinker, who is adaptable to any situation
- Able to work effectively in a fast-paced environment
- Flexible and adaptable to handle both planned and unplanned responsibilities
- Ability to work in a team-oriented, collaborative environment
- Highly Analytical and able solve both business and technical problems.
- Excellent verbal and written communication skills to effectively interact with team members and senior stakeholders
- Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution
- Proven ability in developing effective working relationships across all levels of the organisation.
- Operates with a high level of integrity, diplomacy, tact, and professionalism
- An independent learner who can utilize Workday Community and translate research to aid with their delivery
Critical experience
- WalkMe Certified with 4 ~ 6 years active configuration experience
- Working knowledge of Workday application (HR Business process)
- Has led yearly Walk-me releases / upgrades.
- Should have working knowledge in configuring and troubleshooting Launchers, ShoutOuts, Smart Walk-Thru, Smart Tool Tips and Shuttles.