HR Systems – User Adoption Lead

  • Full-time

Job Description

Key Responsibilities

  • Design and integrate WalkMe elements into Workday & other applications as required.
  • Should have working knowledge in configuring and troubleshooting Launchers, ShoutOuts, Smart Walk-Thru, Smart Tool Tips and Shuttles.
  • Create eLearning experiences, training programs for user-friendly experiences.
  • Customize WalkMe elements using HTML, CSS, and JavaScript
  • Lead & drive Walk-me upgrades.
  • Upskil into Workday functional areas to seemlessly integrate Walk-me features on Workday.
  • Partner with the other Workday Leads to support them build walk-me validations, blockers, tool tips, etc. to improve the functionality & overall user experience.
  • Drive design, configuration, and deployment between Workday and Walk-me systems for Global and Regional initiatives including translations.
  • Facilitate design workshops with key stakeholders from regional and global teams, gathering and documenting their business requirements
  • Translate business requirements into a technical delivery, detailing out all impacts and associated configurations
  • Adhere to delivery documentation standards, like Configuration enhancement document detailing the complete change lifecycle inclusive of requirements, technical build, unit testing, UAT and associated business sign off
  • Partner across other HR System domains to ensure impact assessments are fully understood and well-co-ordinated in the delivery of change
  • Set up and guide UAT relating to Change or Project Delivery
  • Assist in writing, developing and co-ordinate test scripts and associated efforts
  • Manage defect resolution, fixing issues as part of Change or Project Delivery
  • Partner with our Support Team, enhancing their functional knowledge and assisting with the ongoing build of the Support Knowledge Base.
  • Ensure smooth transition of knowledge is provided to support team when changes are delivered.
  • Troubleshoot and resolve configuration issues

 

Qualifications

Personal Attributes

  • Believes in the delivery of absolute quality
  • Strong attention to detail and focus
  • A logical thinker, who is adaptable to any situation
  • Able to work effectively in a fast-paced environment
  • Flexible and adaptable to handle both planned and unplanned responsibilities
  • Ability to work in a team-oriented, collaborative environment
  • Highly Analytical and able solve both business and technical problems.
  • Excellent verbal and written communication skills to effectively interact with team members and senior stakeholders
  • Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution
  • Proven ability in developing effective working relationships across all levels of the organisation.
  • Operates with a high level of integrity, diplomacy, tact, and professionalism
  • An independent learner who can utilize Workday Community and translate research to aid with their delivery
  • Critical experience

  • WalkMe Certified with 4 ~ 6 years active configuration experience
  • Working knowledge of Workday application (HR Business process)
  • Has led yearly Walk-me releases / upgrades.
  • Should have working knowledge in configuring and troubleshooting Launchers, ShoutOuts, Smart Walk-Thru, Smart Tool Tips and Shuttles.
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