About us:

The Class is a mindful wellness company with a global digital presence, and elevated studio experiences in NY and LA. Through a music driven practice we exercise the body to engage the mind. Through physical conditioning, we workout mental and emotional behaviors to create new tools for experiencing life. Founded in 2013 by Taryn Toomey, The Class is a wringing out, literally and figuratively, of the body, mind and soul. And it's fun! Headquartered in NYC, we are growing our passionate team as we continue to grow the scale and positive impact of The Class for people around the world. 

About the role:

The Class is seeking a passionate, experienced, and people-centric leader to oversee our NY and LA studios. An entrepreneurial go-getter, you will lead the strategy and manage the team to exceed performance goals and nurture a best-in-class experience for our students, teachers and team members. Reporting to the VP of Experience, the Head of Studio will be responsible for the NY and LA studio strategy, P&L, team management, retail management and overall quality of the experience in our studios. Elevating our service standards, you will ensure every interaction reflects our commitment to excellence and hospitality.  You will be responsible for creating and fostering an inclusive, warm, welcoming, and high-touch environment for everyone who enters our doors.

What you’ll do:

• You will develop a strategy to exceed revenue targets and improve overall profitability of the studios

• You will be responsible for the day to day oversight of the NY studio operations to ensure an excellent and welcoming student, teacher and staff experience

• Foster the The Class community and culture in all aspects of the studio experience

• You will be accountable for leading a team of employees and creating a positive, motivating and inclusive environment with continuous attention on training and development

• You will manage, mentor and provide leadership and guidance for the studio team in NY 

• You will manage, mentor and support growth opportunities for the Studio Manager and studio staff in LA 

• You will develop a staffing and coverage plan, which will include your own personal in-studio oversight of the NY studio 

• You will manage the day to day of the NY studio including scheduling, payroll, shift coverage, studio maintenance, customer service, and employee trainings 

• You will enhance the studios visual aesthetics by collaborating with our founder and Creative Director to create an elevated ambiance that reflects our brand’s identity and values 

• You will oversee all operations and logistics for the studios ensuring staff are properly trained and supported to deliver excellent in-person classes 

• You will collaborate with our VP of Production to ensure in-studio staff understand and execute protocols for live streaming to our Digital Studio 

• You will develop a plan to produce and monetize in-studio events, private classes and community workshops

• Be a hospitality champion and role model that provides exceptional service to students, teachers and staff, and inspires others to do the same

• Confidently manage conflict in high pressure situations

• You will develop and roll out studio policies and procedures aligned to the brand strategy and company values

Who you are:

• You are a people-person and a relationship builder - you love mentoring people and building community 

• You have an entrepreneurial spirit and are motivated by hitting revenue targets and opportunities to grow people and businesses  

• You have an acute attention to detail and you care about the small stuff 

• You’re a solution oriented problem solver willing to roll up your sleeves - no task is too small - if something goes wrong, you’re there to fix it 

• You have excellent communication and customer service skills

• You are an enthusiastic, energetic, personable, and friendly team player

• You have a passion for health and wellness and the positive impact of The Class 

• Strategic thinker with the ability to analyze data and insights to drive operational improvements and student engagement

• You have an elevated aesthetic and appreciation of energy and design principles

• Available to work off hours and holidays as needed to support the studio teams in LA and NY which operate 7 days a week

• Ability to travel and able to spend time in LA up ~4x per year

What you’ve done:

• You have proven leadership ability with at least 5 years of management experience in fitness, retail, hospitality or a customer service business

• You’ve successfully managed physical fitness studios or similar

• You have increased revenue and/or profitability of business units 

• You have hired, managed, and mentored successful, engaged teams 

• You have experience developing and managing to revenue targets and operating budgets 

• You have proven experience in hospitality management or a related field, with a track record of creating exceptional guest experience

Salary 

The approximate salary range for this position is $85,000 - $115,000. The exact salary offered may vary based on job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education and training, business needs and market demands. 

What we offer:

• Competitive salary and opportunities to grow in the company 

• Unlimited paid vacation policy 

• Medical, dental, vision, & 401K plan 

• Summer Fridays 

• A free digital subscription, studio attendance, and employee discounts on all retail products 

• A dynamic, creative, fun and kind work environment centered around the method 

All your information will be kept confidential according to EEO guidelines.