The Melt is simply "Grilled Cheese Happiness™." This fast casual eatery combines chef-inspired, all-natural, wholesome food with innovative online ordering technology in an eco-friendly environment.

The company is headquartered in San Francisco, California and operates 15 restaurants and 2 buses. The growth of The Melt is fueled by a solid management team led by Flip Video founder Jonathan Kaplan, a top-tier Board of Directors, three prominent Silicon Valley venture capitalists, and Michael Mina, a James Beard award winning chef and restaurateur. 

Our core values are the backbone of decision making at The Melt. These values are:

                                                             Transparent

                                                   Honest

                                                   Enthusiastic

                                                   Committed

                                                   Responsible

                                                   Empowering

                                                   Welcoming

If you exemplify THE CREW values in your every day actions and you’re looking for an exciting opportunity to spread ooey, gooey grilled cheese happiness then The Melt is for you. 

• The POS Specialist/Administrator is responsible for the level of effectiveness, efficiencies, and execution of all intelligent technology owned systems in a Melt restaurant. Use your knowledge of Aloha Restaurant POS Software and computer network skills obtained through experience and formal training to provide remote support for the installation and configuration of the Aloha system including the troubleshooting of all other system problems. Installs, configures, troubleshoots, and resolves Aloha system problems remotely. Provides general help desk functional support to include; diagnosing/troubleshooting of all hardware and software issues while documenting resolutions. Stay current with system information, changes and updates. Contribute with system upgrades and software releases and adhere to and enforce Help Desk application software best practices.
• Installs, configures, troubleshoots, and resolves Aloha system problems remotely. Some on-site installations may be required.
• Identify the source of operating problems, including hardware and software for personal computer systems, POS, accounting and other business systems; analyze and assess the nature and degree of the problem and implement or recommend corrective action.
• Troubleshoots and solves network connectivity involving local and wide area networks.
• Maintain databases, perform menu and price changes within the Aloha POS system.
  • Must know operating characteristics, capabilities, limitations, and service requirements of NCR client/server model, peripheral equipment, and network operating systems.
  • POS systems staging and hardware configuration
  • Manage ongoing technology support to the business for all technology provided in the restaurants
  • Responsible for installation and re-installation of hardware and software for personal computers/workstations. Install and maintain anti-viral software for personal computers and POS workstations.
  • Understand the sales data flow to partnering systems and cross functional departments.
  • Work collaboratively on modifications with Operations to ensure minimal impact to customer service.
  • Adhere to PCI DSS standards and maintain security and protocols in production environments
  • Adhere to and enforce Help Desk application software best practices
  • Help Desk / Support / SOP Documentation
  • Follow up with customers to ensure issue has been resolved
  • Provide Stores Systems Support

 Additional Responsibilities, Knowledge, Skills, and/or Abilities Required:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Manage and adhere to Help Desk regimen and SLA’s

• Diagnosis skills of technical issues
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast moving environment
• Accountable and ability to work effectively for a remote Supervisor.

Experience:

• Minimum of 1-3 years’ experience with hardware installation and troubleshooting of Aloha system and software. Preferably Aloha Quick-service software.
• Minimum 1-3 years’ experience in a network environment supporting both MS Windows OS, OSX and Macintosh platforms.
• 1-3 years’ experience troubleshooting software and hardware problems.
• 1-3 years installing and supporting POS systems in a hospitality/retail environment
• 1-3 years maintaining a MDM environment

All your information will be kept confidential according to EEO guidelines.