Waipapa Taumata Rau | The University of Auckland

The Faculty of Science at the University of Auckland is the leading science faculty in New Zealand and one of the largest in Australasia sitting comfortably with the top echelon of science faculties world-wide. It undertakes world-class research across the physical, biological, and computational sciences and offers a wide range of subjects and specialisations to more than 8,000 undergraduate and postgraduate students studying across 10 different schools and departments.

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Te Whiwhinga mahi | The opportunity

We have both fixed term and permanent opportunities available for individuals with a strong background in student support and engagement to join our Student Support team in the Faculty of Science.

As the Student Support Adviser, you will be responsible for providing specific assistance to students studying in New Zealand and remotely, enabling their success through the provision of wellbeing, pastoral care and learning support. Your strong interpersonal and communication skills, outstanding organisational abilities and your friendly and engaging manner, will be a key factor in the success of this role

Applicants will have recent experience in working with students and will demonstrate an understanding of the broad range of factors impacting academic outcomes for these students.

Key Accountabilities:

• Identification of students at risk as well as high achieving students; creating, implementing and reviewing support plans
• Establish learning support programmes and on-going operational support
• Monitoring progress of support plans
• Develop and maintain a close working relationship with central support functions in order to support students
• Providing equity advocacy and advice
• Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation
• Work collaboratively toward continuous improvement both operationally and strategically
• Ensure actions support delivery of the service promised and at all times demonstrate excellent customer service

This is a fulltime (37.5 hours per week), permanent position
Remuneration:  $54,700 - $68,200 dependent on experience

Position Description 

Nga Pūkenga Motuhake | Important Skills

• Experience in the delivery of academic and pastoral support
• Excellent interpersonal and communication skills
• Experience working in an environment requiring high levels of customer service delivery
• Experience and understanding of equity issues in New Zealand
• Demonstrates problem solving ability requiring judgement and interpretation
• Tertiary qualification or equivalent experience

Me pēhea te tuku tono | How to apply

Please reach out to Hamish Oakley - [email protected] for a confidential conversation.

Applications must be submitted online, by the closing date of 11 September 2022  to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz