Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. 

Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.

Te Whiwhinga mahi | The opportunity

In Applications and Admissions, we work to support potential students to have an enjoyable first experience with us as an organisation. Our services are delivered in partnership with faculties and supported by customer service and process governance framework.

A full time, fixed term opportunity for 12 months has come up in Applications and Admissions to act as an Admissions Services Coordinator (please note that this is the internal title used for this role). We are looking for a hardworking, team player with excellent organisational and communication skills, who can work well under pressure.

You’ll support essential administrative services in Applications and Admissions for applicants to be admitted to the University with key responsibilities in the processing associated documentation for university admission and maintaining records and applications pertaining to these tasks.

You’ll be the first port of call for answering and assigning queries, communicating with applicants regarding their applications and build strong, trusting relationships with key stakeholders.

The salary range for this role is $48,000 - $52,000. The role is fixed term for 12 months, and full time, 37.5 hours per week.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

• You will have advanced customer and stakeholder service skills with demonstrated ability to deliver this type of service.
• You will be a fantastic communicator and able to exhibit interpersonal effectiveness through behaviours that influence others and inspire co-operation and achievement.
• You will have demonstrated skills and experience in administration, preferable within a University environment.
• You will have experience using Oracle Service Cloud (or equivalent CRM tool) and Student Services Online (or similar Student Management System).

Please be aware, Our peak work period is between November and March, over this time, extended leave will not be feasible, please feel free to talk with us more during the recruitment process.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 19/08/2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Suhayl Mohammed Via [email protected] for more information. Please note we are happy to answer your questions but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz