Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. 

Student and Academic Services deliver administrative functions that support the student life-cycle from application, admission and enrolment to examinations and graduation. Services are delivered in partnership with faculties and supported by a customer service and process governance framework. 

Te Whiwhinga mahi | The opportunity

As part of the advisory process, the Programme Consultant will provide detailed and at times complex career and study-related information about Auckland Online’s programmes, to guide students through the important decision-making process. Our Programme Consultants answer questions and solve problems via phone, email and live chat to guide prospective students through to enrolment. This role requires us contacting highly motivated professional individuals proactively and working through obstacles to enable them to complete Postgraduate studies with us.  This is a lead conversion role and is not for the faint hearted.

Our environment is fast moving, dynamic and is within our newly formed Student Experience Centre, providing Mana Enhancing experiences for all our students.

We are often the first point of contact to new prospective student leads, and believe a consultative approach is imperative to ensuring each enquiry through our Auckland Online website is a positive experience.

The salary range for this role is $54,700 - $68,200 per annum depending on experience and qualifications. The role is full time, 37.5 hours per week, and is permanent.

For further information about the role, please view the job description.

He kōrero mōu | About you

Given that you will act as the voice of the university, it is vital that you are able to communicate effectively and professionally with everyone that you come in contact with. We’re looking for people who can tackle problems with the ability to think critically and logically and are driven to search for solutions which support our student’s academic journey.

As well as a commitment to the team, we are looking for someone who can:

• Act with the customer at the heart of all actions
• Be a motivated self-starter
• Search for creative solutions and can problem solve with ease
• Understand and convey complex information about entry requirements for a number of study options to a variety of audiences
• Always be looking for opportunities to improve our service and delivery
• Show experience in Lead Management and strive to exceed agreed targets.
• Utilise their call centre experience.

Mō tō mātou rōpū | About the team

Our team is proud of the way we support students and the University to thrive. We work hard and collaborate with each other to ensure our we deliver a service that we can be proud of. We have an awesome team environment and are proud of how we support our staff to progress in their career.

At times you will need to work outside of standard business hours to support our marketing team to deliver Webinars and provide timely follow up to future student questions.

Ngā āhuatanga kei a mātou | What we offer 

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.  

The University is committed to providing an excellent working environment through: 

• Flexible employment practices (including working from home, flexible hours) 
• Up to 6.75% company superannuation scheme 
• A competitive salary with five weeks’ annual leave 

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz. 

For more information please visit Staff Benefits. 

Me pēhea te tuku tono | How to apply 

Applications must be submitted online, by the closing date of 18/08/2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.  

Please reach out to Suhayl Mohammed via [email protected] for a more information. Please note we are happy to answer your questions but we do not accept applications by email. 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz