Waipapa Taumata Rau | The University of Auckland

The University of Auckland is a great place to work! We have a collaborative and inclusive environment and offer many benefits not offered by other organisations.

The Shared Transaction Centre (STC) is the University of Auckland’s centralised ‘Purchase to Pay’ and ‘Accounts Receivable’ centre. It is responsible for all purchasing, billing, and revenue collection activity for faculties and most service divisions.  We perform an operational function, consolidating high volume finance transactional activities relating to the purchasing and supply of goods and services.

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.

Te Whiwhinga mahi | The opportunity  

This role is ideal for an organised multitasker.  You will make the best use of resources, systems, and expertise to deal with exception handling; supporting the development of a service user ethos and improve user facing services.  Using your strong customer centric principles, you will work with internal and external stakeholders to reduce exceptions and maximise automation, to enable the University to move toward best practice for financial processing, administrative efficiency and improve service delivery across the organisation.

Responsibilities include but are not limited to. 

• Requisition requests 
• Invoice processing
• Match exceptions resolutions
• Receipting escalations
• Supplier maintenance 
• Co-ordination and execution of foreign and domestic pay runs, working with Treasury, signatories, and the banks.
• Identify technical roadblocks and opportunities, and suggesting improvements that always consider the voice of the customer, and the wider impacts outside of STC 
• You will need to gain and utilise a thorough knowledge and understanding of university policies to support process re-engineering: 
• Financial Delegations 
• Sensitive Expenditure 
• Travel 
• Purchasing
• Escalating common issues to the advisory team for internal/external customer re- education. 

This position is fulltime (37.5 hours per week)
Annual compensation is $48,000 plus, dependent on experience.

For more detailed information, please refer to the Position Description. 

Mō tō mātou rōpū | About the Team 

We are a team that works well together in a happy, friendly, and supportive environment.  This is a busy role and while we are target oriented, we have fun getting there. 

He kōrero mōu | About You 

We are looking for a can-do attitude, that exceeds expectations in customer service making sure “we’re easy to do business with” 

Consistently demonstrate excellent customer service through reliable, efficient, and accurate execution of service deliverables 

Actively seek feedback regarding service delivery from stakeholders/users/customers and input into continuous improvement initiatives and activities 

Nga Pūkenga Motuhake | Important Skills 

• Exceptional customer service is essential, and a good working knowledge of PeopleSoft Financials would be an advantage to this role. 
• Experience in Accounts Payable with relative New Zealand legislation and statutory requirements 
• Demonstrated skills and experience in service management, process improvement projects and working collaboratively 
• Experience in aspects of ERP systems, preferably in a university environment 
• IRD knowledge is advantage, but not critical requirement 

Ngā āhuatanga kei a mātou | What We Offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 26 August 2022 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz