Senior Product Manager (Web & Digital Integrations)

Job Summary
We are seeking an experienced and results-driven Senior Product Manager to lead the development and optimization of our growth and retention platforms (website, member portal, and digital integrations). In this role, you will collaborate with a team of cross-functional partners, including product managers, engineering, UX/UI, marketing, and business stakeholders, to deliver technical solutions that enhance user experience, performance, and business outcomes. You will own the end-to-end product lifecycle, from strategy to execution, ensuring alignment with business goals and continuous improvement.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule, working from our casual, pet-friendly office at least three days a week. 

Key Responsibilities

Product Strategy & Roadmap

• Define and own the digital product roadmap, ensuring alignment with business objectives, user needs, and technical feasibility.
• Build strong partnerships and collaborate with stakeholders across the organization, including Engineering, Marketing, GMs, Operations, Sales and Customer Service, to ensure seamless integration and achievement of cross-functional goals to incrementally deliver pet parent and business value
• Collaborate with stakeholders to gather, prioritize, and refine requirements for new features, enhancements, and technical improvements.
• Translate business objectives into technical specifications and clear user stories with detailed acceptance criteria.
• Leverage data insights, user feedback, and market trends to inform product decisions and identify growth opportunities.
• Prioritize bug fixes, compliance features, and new requests based on impact and business goals.
• Conduct discovery sessions with business partners, engineering, design, and legal teams.
• Write and refine epics and stories, ensuring alignment with technical feasibility and business impact.
• Manage the backlog and sprint planning, prioritizing based on business impact, mandatory delivery dates, and customer impact.
• Oversee release planning, execution, and validation, ensuring quality and adherence to timelines.
• Lead weekly error triage sessions, tracking and reporting on bug trends and resolutions.

Technical Leadership & Collaboration

• Partner with engineering teams to scope, prioritize, and deliver scalable technical solutions.
• Act as the technical liaison between business and engineering, effectively translating complex technical concepts to non-technical stakeholders.
• Ensure adherence to best practices in website architecture, security, performance, and accessibility standards.
• Collaborate with DevOps and infrastructure teams to optimize website reliability, uptime, and load performance.
• Lead and mentor a team of product managers, fostering a culture of innovation, collaboration, and execution excellence.
• Recruit, develop, and retain top talent to strengthen the product team.

Execution & Delivery

• Oversee the end-to-end product lifecycle, from ideation to launch and ongoing iteration.
• Define and monitor key performance indicators (KPIs) to measure the success of website initiatives.
• Utilize analytics and user feedback to prioritize and refine products, enhancing user satisfaction and business performance.
• Collaborate with QA teams to validate and test releases, ensuring high-quality delivery.
• Partner with Marketing for A/B testing and experimentation to optimize features and user flows.

Stakeholder Engagement & Communication

• Collaborate with marketing and growth teams to align website strategies with business goals.
• Provide regular project updates, risk assessments, and milestone reports to leadership and stakeholders.
• Facilitate cross-team collaboration to ensure seamless execution of website initiatives.

Required Skills & Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field.
• 6+ years as a Technical Product Manager, Product Owner, or similar role with a focus on website/e-Commerce platforms with required recent experience at a Senior level.
• Strong technical background with experience collaborating closely with web development, DevOps, and engineering teams.
• Proficiency in Agile and Scrum methodologies, with a proven track record of delivering complex website projects.
• Solid understanding of web technologies (HTML, CSS, .NET, JavaScript, APIs, CMS platforms).
• Familiarity with SEO, analytics tools, and website performance optimization techniques.
• Familiarity with A/B testing, conversion rate optimization (CRO), and user experience enhancements.
• Strong problem-solving skills with the ability to prioritize competing demands and make data-driven decisions.
• Excellent communication and stakeholder management skills.
• Proficiency in JIRA, SharePoint, or similar product management tools.
• Demonstrated ability to create clear, transparent, and inclusive product development approaches that enhance team effectiveness.
• Strategic decision-making skills with a focus on prioritizing high-impact initiatives.
• Experience with e-commerce websites or customer-facing digital platforms.
• Familiarity with cloud platforms (AWS, Azure, GCP) and CI/CD processes.
• Experience with data visualization and analytics platforms (e.g., Google Analytics, Tableau).

Compensation: 

• The pay range for this position is $145K - 155K, on a full-time schedule. 
• Along with base salary, Trupanion employees may be eligible for monthly bonuses. 
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.  

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.