Turnitin is revolutionizing the experience of writing to learn. Turnitin’s formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing. Turnitin provides instructors with the tools to engage students in the writing process, provide personalized feedback, and assess student progress over time. Turnitin'sapplications are used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Seoul, South Korea and Melbourne, Australia.

We are seeking a passionate education technology professional to engage and support our new existing users in Australia, New Zealand, Hong Kong and the wider Asia region as required. As a member of our dynamic Professional and Educational Services team you will help implement  academic integrity and assessment technology solutions at our client institutions - this includes delivery of adoption training, providing technical advice where appropriate and developing regional engagement initiatives for client community. Along with the rest of the post-sales organisation you be a key part of ensuring the success of customers.

You'll be responsible for managing specific aspects of the customer relationship: 

• Delivery of online and onsite product training to new and existing clients
• Active development of the training packages including the creation, development, refining and review of face to face/remote learning sessions and e-learning tools.
• Provide thought leadership and information sessions to customers to encourage use/adoption rates – both pre and post sale.
• Act as liaison between customers and technical teams to inform users of product updates and improvements
• Alongside sales, marketing and support teams implement regional strategies for customer engagement and market growth.
• Partner cross-functionally with Sales, UX, Product Management, and Engineering in a highly flexible role
• Establish materials and documentation to assist customers in understanding Turnitin solutions
• Support the Sales team community members with any Product related queries that need specialist advice and oversight
• Provide coaching for sales team members on demonstrations, training etc

The goal is a consistent, excellent experience with both the product and Turnitin.  

Required Skills:

• 3+ years of experience in educational technology either as vendor account manager, technology specialist or trainer; additional experience in education as an instructional designer, educator, faculty training or technology staff will be highly regarded
• Ability to collaborate with internal teams for the benefit of the customer
• Proven capability in managing high level relationships within an institution or system
• Ability to manage multiple projects concurrently
• Deep organizational and project management skills for long-term, collaborative projects with institutions
• Excellent written and verbal communication, and compelling presentation skills
• Knowledge of learning management systems, higher education systems, secondary education curriculum, educational technology, and institutional sales will be highly regarded
• Experience with third-party integrations strongly preferred
• Ability to travel up to 20%

Personal attributes:

• Action-oriented mindset
• Passion for education
• Passion for excellent customer and user experience
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Ability to work independently and perform under pressure
• Broad knowledge of online software and relevant technologies
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

Turnitin is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.