A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

Please visit our website for more information - www.veolianorthamerica.com

Pay Rate: $85000 to $105000 per year.

Position Purpose: 

Supervises two or more full-time skilled technicians who perform field maintenance, inspection, installation or repairs of in one or more areas such as system protection (line locates and inspections of the distribution system), replacing and installing meters, service (tap) and system connections, inspecting, testing, maintaining and repairing valves, hydrants and back flow devices, flushing and flow testing, routine and emergency valve shutouts and inspection and documentation of fire and service line installations. Is fully qualified to perform the most complex functions, including industrial / commercial accounts.

Primary Duties/Responsibilities: 

• Assigns personnel to shifts and plans daily schedules to provide inspection and testing, service/meter connection installations, valves, hydrants and back flow devices. Coordinates schedule to ensure that field service resources are being utilized to achieve department objectives.
• Oversees the human resource functions of assigned team including hiring and firing, performance appraisals, coaching and counseling team. Recommends and provides input for salary and job change actions. Works with HSE and training team to ensure that all personnel receive safety and process training. Coaches and counsels team to improve technical skills and interpersonal and problem resolution skills. Works to identify and provide opportunities for team to learn new skills and techniques.
• Prepares work orders either manually or from a system as required and prepares work related reports, procurement requisitions, charts, graphs and data submittal requirements in an accurate and timely manner.
• Establishes inspection and maintenance schedules for service lines, replacements and leaks. Assists in diagnosing and evaluating complex equipment and process failures.
• Ensures that consistent field service and quality assurance procedures are followed. Ensures that uniform recordkeeping is performed facility-wide.
• Provides leadership in achieving safety goals. Proactively manages safety and environmental issues and ensures compliance with Federal and State standards including Hazardous Waste Disposal and Air Quality Standards. Ensures that issues are identified, addressed, and elevated, if necessary, in a timely manner.
• Ensures that equipment, field service vehicles and work areas are clean and properly disposes of waste according to safety and environmental policies. Operates vehicles for field service purposes.
• May occasionally be called upon to fill in or help handle excess field service demands.
• Oversees day-to-day operations. Initiates and communicates personnel actions (hire, fire, job / salary changes, performance, disciplinary actions, etc. Models and teaches compliance with all work practices, policies and procedures.
• Must follow established operational, process control, safety and emergency response procedures. Determines the means or process of achieving the objectives established at higher levels and is subject to the limits imposed by the available technology and resources and to the constraints set by upper management. Specifies and oversees what is done at lower levels. Is expected to evaluate methods and processes and recommend improvements.
• Must be proactive to prevent non-compliances and to act when a challenging situation has the potential for worsening if action is not taken to resolve the problem on the spot and reports periodically. Such preauthorized actions are recorded and later reported at regular weekly or monthly meetings.
• Ensures that business initiatives and goals are effectively communicated to employees as appropriate.
• Demonstrates objective listening on a consistent basis and creates and maintains an environment that encourages open communication. Promotes respect within and outside the work group, teaches and encourages collaborative problem solving and effective working relationships.
• Coaches and counsels assigned staff to adhere to values, policies and standards and to improve safety, quality and process reliability in a cost-effective manner.
• Interfaces daily with other functional areas including Engineering, Quality Control and Purchasing.

Work Environment:

• Spends majority of time in field environment and occasionally works in an office, maintenance or repair shop environment.
• Typically spends 85% of time exposed to outdoor and sometimes inclement weather.
• Company service vehicles are used as required.
• May serve rotational 24-hour emergency on-call.
• Possible Work Hazards: May be exposed to possible operations hazards including fumes, dust, toxic and caustic chemicals, noise, rotating machinery, high pressure and hot and cold temperatures, slippery surfaces, water and electrical hazards.

Education/Experience/Background: 

• High School Diploma/GED is required.
• At least five years of experience in a related position in a similar environment with ability to comprehend all specifications, drawings and manuals.
• Lead experience or supervisory training required with understanding of human relations, training, performance evaluation and health and safety.

Knowledge/Skills/Abilities: 

• Vocational training with the ability to read, write and comprehend English (maps, operational, maintenance, safety and quality instructions) and ability to carry out and give verbal and written instructions.
• Ability to perform mathematical calculations.
• Mechanical aptitude required, with the ability to read, interpret and record data from meters, gauges, panels, computer consoles and other equipment.
• Must demonstrate proficiency in the care and use of all site specific, facility required PPE (Personal Protection Equipment), including respirators, gas detectors, confined space equipment, etc.)
• Must demonstrate ability to efficiently inspect, maintain, install and repair any equipment.
• Must demonstrate effective skills in troubleshooting, problem solving and team building.
• Consistently demonstrates the ability to work well and communicate (verbal and written) with staff, clients, management and the general public.
• PC skills and knowledge of word processing, spreadsheet and presentation software for preparing work related reports, charts, graphs and data submittal requirements.
• Ability to use computer systems for preparing work orders and purchasing requisitions.
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
• Must be able to serve rotational 24-hour emergency on-call if required by site.
• Demonstrated commitment to compliance with applicable laws and regulations, the Company’s Code of Business Conduct and other Company policies and procedures.
• Must stay abreast of advancements in technology and systems related to field service operations.

Required Certification/Licenses/Training: 

• Minimum water/wastewater license as required by regulatory agencies at site. Must demonstrate knowledge of current and pending water treatment standards, regulations and federal, state and local laws and codes.
• Must have and maintain a valid cross-connection certification if required at site.
• Must possess a valid driver’s license (commercial license and heavy equipment operator license is desirable) and a safe driving record.
• Employee Orientation, Departmental Operating Procedures, Safety, OSHA and Quality Training.
• Supervisory training. Financial / Budget and Performance Management training.
• HAZWOPER (Hazardous Waste Operations and Emergency Response) Level I and II certification if required by site. Forklift Certification if required by site.
• May perform more advanced functions as part of training and development.

Physical Requirements:

• Amount of time spent – Standing 15%, Walking 70% for as many as five miles per shift, Sitting / Driving 15%.
• Requires close visual and hearing observation to detect non-conformance and machine malfunction.
• Constantly uses hands to finger, handle or feel and frequently reaches with hands and arms.
• Works in various positions; works on ladders, catwalks, and supports at heights of 50 feet above the ground; and works with hands extended above and below head and body up to 40 minutes using hand tools weighing up to 15 pounds.
• Must be able to lift and carry 50 pounds (occasionally 60 pounds) distances of 10 feet.
• Occasional stooping, bending or kneeling and entering confined spaces.

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.