Head of Deployment (Card Programs) - Level 6

  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Head of Deployment (Card Programs), we want to hear from you – together, let’s make Visa a great place to work.

Job Description

What’s it all about?

We’re seeking someone to lead a new Card Program Deployment function, to deliver the commercial benefits of launching a card program with Visa faster - both for Visa and for our customers.

This role is equal parts internally facing and customer focused:

  • Internally, you’ll be helping educate colleagues on our customers and challenging them to deliver new, ideally automated, processes and policies that work better for our customers.
  • Externally, you’ll be working with banks, new banks, electronic money licensees and FinTechs to deliver the solutions they’ve purchased from Visa.

From Day 1 you’ll be working with a range of new and existing customers – we’ll need you to build a team and processes which will feel, to the end customer, like a concierge-led sales approach. We need to augment traditional Visa processes and create a layer above this, project managing across licensing/franchise, implementation, product & sales to deliver flawless service.

Our team is ‘intrapreneurial‘ – a start-up within a large organisation, and we treat it as such.You’ll work with a dynamic, fun and customer-centric team. 

If the thrill of helping our customers to get products live and into the hands of hundreds of thousands of people in the UK and Ireland – then this is for you.

What we expect of you, day to day.

  • You’ll be leading a team, who will likely be new to Visa and will need support with growing their development within Visa
  • You’ll flex your management style to enable you to build trust with colleagues while also keeping them accountable
  • You’ll be committed to growing staff with their career plan, managing new to Visa teams
  • Using customer feedback, or through a process of identifying inefficiency, you’ll work as One Visa and lead your team to support automation of processes.
  • You’ll help a large corporate to get comfortable with trying something new, educating colleagues where necessary
  • You’ll need to dig in and get into the detail straight away, and you’re not scared to roll up your sleeves and help with the hard tasks that are time consuming so you fully understand how you could automate and solve the problem

Qualifications

What we’re after…

  • Previous experience in customer-facing roles essential
  • You’ll be relentlessly focussed on delivering an amazing experience for customers
  • You’ll have led a team at a payment network, or led a payments team at a financial institution
  • Business focussed and technically literate with experience in a digital architecture role.
  • A self-starter and delivery focussed, with the ability to think and act independently at times, aligning client objectives with Visa’s own objectives.
  • Strong communication and interpersonal skills/ability to influence multiple stakeholders both internally and externally, specifically in working in a matrixed environment
  • You can negotiate with partners, internally and externally to create a principled “win-win” solution
  • Solid knowledge of systems integration, API technologies, and solution development lifecycles.
  • Sound knowledge and experience of financial services, banks and/or technology firms
  • You’ll be comfortable in working in an ambiguous environment, context switching and may need to lead a team pivot during the first few months, as you learn

Additional Information

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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