Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

ABOUT RISK SOLUTION SERVICES

The mission of the Risk Solution Services (RSS) division is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships. We are the consultative arm of Visa’s Risk & Identity Solutions (RaIS) organization that offers a vast portfolio of solutions to our merchant, partner, issuer, and acquirer portfolios.

We strive to maintain unrivaled relationships with these clients. RSS is a necessary extension of our clients’ teams that allows them to reach their full potential while enabling adoption of Visa products. Our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

DIRECTOR, RISK SOLUTION SERVICES

Job Description

The Director, Risk Solution Services will lead a team that helps Visa clients manage the risk of accepting payments online. This will include enabling strong analytic skills to evaluate order data to identify emerging fraud trends, collaborating with internal and external stakeholders, and empowering professional and credible consultation with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions and Responsibilities

• Communication and Presentation: Enhances communication within RSS, leads organizational practices, engages with executives, fosters relationships for revenue growth, and promotes team wellbeing.
• Solutions Delivery and Business Ownership: Drives revenue for RSS, optimizes client acceptance, analyzes product-to-service revenue, guides internal projects, and streamlines team processes.
• Industry Knowledge: Keeps abreast of industry trends to improve fraud mitigation and acceptance strategies, advises on payment ecosystems, and stays informed on the competitive landscape.
• Professional Development: Encourages team growth, acknowledges leadership principles, guides competency planning, leverages the Multiplier Effect, designs career paths, and attracts top talent.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
- 10 or more years of relevant work experience with a Bachelor’s Degree or at
least 6 years of experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD) or 1 year of work experience with a PhD
- Relevant work experience:
o Working in eCommerce payment industry
o Collaborating on and with enterprise-wide products, projects, and programs
o Deriving insights and action items through analysis
o Providing Solutions Delivery/professional services
o Proficiency in Microsoft 365 (Office)
o Exceptional presentation, consultative, and communication skills
o English and Spanish (Portuguese is a plus)

Preferred Qualifications:
- 12 or more years of relevant work experience with a Bachelor’s Degree or 8 or
more relevant years of experience with an Advanced Degree (e.g. Masters,
MBA, JD, MD) or 2 or more years of experience with a PhD

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.