Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Technical Solutions Consultant, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the technical aspects of the service implementation and on the assistance to clients in production, ensuring optimal functioning.  The Technical Solutions Consultant is also responsible for fostering the client relationship working alongside the designated Account Manager to continuously develop and strengthen the relationship with their designated accounts. Should a client encounter any Cybersource related concerns, the Technical Solutions Consultant would address the issue, or help drive the incident to a resolution.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•4 years of work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).
•Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
•Proficiency in troubleshooting technical issues with problem-solving abilities and providing effective solutions.
•Ability to work independently and manage multiple clients simultaneously, able to prioritize workload.
•Prior experience in a client-facing or technical support role is preferred.
•Experience with web-based (PHP, Python, .NET, JavaScript, etc), mobile (iOS, Android) programming languages and APIs in general (REST, JSON, SOAP, XML, Postman as tool).
•Understanding of Web Security, TLS, HTTPS, Hash algorithms.
•Familiarity with PCI DSS.
•Experience working with e-commerce platforms, shopping cart technologies, risk management solutions and/ or payment service providers is a plus.
•Knowledge of data visualization platforms (Grafana, Splunk, Kibana) is preferred.
•Excellent leadership and teamwork skills, with the ability to collaborate effectively across departments and influence stakeholders.
•Proficiency in English and Portuguese, Spanish is a plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.