**This is an example for reference, kindly edit basis role requirement** • Receive Inbound calls assist Agency and Insurers with their queries related to the policy. • No Sales required • P & C license for South Carolina or the ability/desire to obtain within 30 days. We will provide required training to help getting the license. • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines. • Educates and promotes Self Service options. • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. • Capable of achieving call center performance metrics and targets. • Able to work nights and weekends, variable schedule(s) and overtime as necessary. • Works independently and seeks Supervisor support when necessary.

Are you dynamic and passionate about customer service? WNS is GROWING! We have great opportunities for experienced associates like you to join a new partnership in our Columbia, SC call center facility.

Monday to Friday 8:30 AM - 5 PM Shift

Property and Casualty Insurance License Required

Core Responsibilities:

Receive Inbound calls assist Agency and Insurers with their queries related to the policy.

No Sales required

P & C license for South Carolina or the ability/desire to obtain within 30 days. We will provide required training to help getting the license.

• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines.
• Educates and promotes Self Service options.
• Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Capable of achieving call center performance metrics and targets.
• Able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Works independently and seeks Supervisor support when necessary.

Job Specification

• High School Diploma or GED equivalent
• 1-2 years in a customer support role, preferably in a call center or customer service environment required
• Proficient using Microsoft Suite
• Excellent organizational, written and verbal communication skills
• Insurance Experience is a MUST

Benefits(based on individual elections)

• Competitive Salary based on experience
• Medical/Dental/Vision
• Employer Paid Life Insurance and Short/Long term disability insurance
• 401(k) with Employer Match
• Generous PTO (15 days in your first year!)

Property and Casualty Insurance License Required

1 year of call center customer service expereince 

All your information will be kept confidential according to EEO guidelines.