WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Good comprehension of spoken & written English
• Good grasping ability and logical reasoning
• Analytical and reporting skills on excel, word and PowerPoint
• Decision making ability & Attention to detail
• Team player with a ready disposition to learn - Professional mannerisms, customer centricity, commitment and reliability, versatile in all the sub tasks in the process and adaptable
• Ensuring that Compliance standards are met, regarding Data Protection
• Focus on customer service and aim for zero complaints
• Customer Centricity
• Proactively identify and participate in continuous improvement opportunities for the process
• Adhere to Client specific policies and compliance regulations
• Establish peer-to-peer relationships with the onshore business.
• Ensure complete, transparent and frequent communication with the business.
• Identifying avenues of efficiency and quality Improvement to benefit end customer
• Ensuring all CSL's/Key MI's are met month on month
• Workstate Management
• Ensuring all internal targets (set by WNS) are met month on month
• Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business
• Appropriate and timely escalations to immediate supervisor
• Identify Process Improvements & driving them with the help of proper resources
• Ensure that Legal and compliance defects are zero or tend to zero.
• Identify additional off shoring opportunities from existing AVIVA business areas in India.
• Laising with Other Support functions
• Adhere to WNS & Client specific policies and compliance regulations
• Be professional and courteous & maintain a high level of integrity and confidentiality at all times
• Assist and support Group Managers wherever required & be part of a collaborative work environment in achieving personal & team goals
• Engage in personal development
• Regular team huddles & timely team-meetings & Regular monthly feedback (1-on-1's) and development plans
• Team player with a ready disposition to learn
• Assist and support Group Managers and peers wherever required & be part of a collaborative work environment in achieving personal & team goals
• Hiring and Manpower planning
• Ensure team bonding, Manage & guide career aspirations of agents
• Ensure Employee Satisfaction at high levels
• Laising with Other Support functions
• UK Insurance with experience into Life, Pension and Retirements.

• Any Graduate/PG/MBA.
•  Minimum 4 Years of Work Experience in UK Insurance or a related area.
•  Having team leading experience of 1+ year
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills

• Role: - Team Role / Client Facing Role.
• Shifts – UK Shifts
• Work from office including rotational shifts.