WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 60,000+ employees.

The ideal candidate will work closely with 2 senior members of the WNS management team and as a team with the Office Manager and other EAs.

Key responsibilities

• Supporting the senior managers in all business matters as required
• Handling and responding to all correspondence including phone calls, emails and letters
• Scheduling appointments and organising diary entries
• Setting reminders for meetings, appointments and other important tasks
• Making travel and hotel arrangements through the WNS Travel Desk
• Planning conferences, workshops, seminars and other events
• Taking notes at meetings, preparing the minutes and subsequently distributing to all participants
• Liaising with other members of staff and external parties such as clients and press
• Preparing expense reports and maintaining a filing system

General Office Duties at the City Office

• Working as a team with the Office Manager and other EAs
• Setting up, processing and maintaining related systems, procedures, files/spreadsheets as appropriate
• Play a key administrative role in the planning, catering, coordination, organisation, and logistics for internal/client meetings.
• Participate in the planning and arranging of conference calls.
• Filing of office/client / supplier contracts and ANO documentation
• Answering office telephone
• Management of incoming and outgoing post
• Supporting and helping other administration and office functions e.g. covering the reception desk during holidays/lunch breaks
• Supporting visiting staff from other WNS locations as and when required
• Order stationery and other supplies through procurement
• Fire drills and other health and safety requirements within the city office
• Upkeep and maintenance of the city office.

• Bachelor's degree or equivalent experience
• Proficient in Microsoft Office suite
• Experience in a similar EA / PA role
• Experience working in an international context
• Experience in the BPM/BPO/IT sector a plus
• Discreet (able to handle confidentiality) & Strong emotional intelligence.

Please note this is a Fixed Term Contract Role in London Office. 

Working - Monday to Friday - 9 AM to 5 PM

5 Days Work from Office. Work from Home is not Available for this Role.