WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Should have a good verbal and written communication.

• Should have good experience on team management.

. Experience with 10 Years to 12 Years in same or related

• Preference for Domain specific certifications

• 10+ years experience with Server Management

• 5+ years experience with Hyper-V

• 5+ years experiance with VMWare

• 5+ years with compliance management

• Ensure all Service Desk tickets are resolved within WNS agreed SLA.

• Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.

• Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.

• Provide accurate shift handovers.

• Rotational shifts (including night)

• Coordination with external vendor for the Issue resolution and solution optimization.

BE, BSC, MSC, Graduate