• To provide support through these channels: inbound calls, chat bots, email.
• To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”.
• To identify potential clients once the Associates, send relevant information on their products on Diabetes Care.
• Internal interactions: sales force team, marketing, general Services.

Academic Background:

• University studies level of Licenciatura./ Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.

Soft skills requirements:

• Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry.
• CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.

English skills:

• Upper Intermediate knowledge (B2).

Background experience:

• Contact center industry (min. of 2 years) / Pharma Industry: at least 1 year working in related areas.