Technical Services Manager

We’re on the hunt for a network superhero who’s ready to save the day – but doesn’t necessarily wear a cape. Someone who thrives on efficiency, is meticulous with details, can lead a team of network engineers, and is committed to keeping cyber threats at bay before they even strike. After all, you are our first line of defense. And yes, it’s okay to scare our employees from ever clicking on a link for the rest of their life. If you have these heroic tendencies and a strategic mindset with forward thinking and innovative ideas, we want you!

About Us

LaGrange County REMC distributes electricity to over 7,000 members through a network of 600+ miles of power lines.  As a cooperative, our commitment to exemplary service is equal to our drive to provide affordable and reliable power to our members. With over 80 years of success as our foundation, we expanded on our mission by building a fiber optic broadband network to provide high-speed internet service throughout our community.  We are looking for team members who share our core values of determination, teamwork, excellence, and innovation to complement this transformation of our business model.

As the manager of our Technical Services department, you will be responsible for monitoring, implementing, and maintaining our fiber optic broadband network.  You will serve as a key technical resource to the organization and provide technical support to internal and external customers.  You will be an individual who isn’t afraid to “get their hands dirty” by visiting and troubleshooting equipment in the field.  You are highly organized, skilled at managing multiple projects and can easily communicate technical information in understandable laymen’s terms.  You are a proactive problem solver who can think critically and deterministically during incidents and outages.

• Bachelor’s degree in telecommunication, networking, engineering, IT or related field
• Considerable experience in fiber optic network systems, IP transport and routing, network architecture, and cybersecurity.
• Practical knowledge of Juniper, Cisco, Calix and other vendors’ networking technologies, network standards and best practices, and network security and controls.
• Demonstrates expert knowledge to support typical ISP/Ethernet services.
• Advanced knowledge of IPv4 and IPv6 deployment and practical use.
• Advanced knowledge of virtualization technologies (VMware, Hyper-V, etc.).
• Proficient in managing Windows and Linux Servers.
• Skilled at communicating clearly and calmly with frustrated users who are not technically adept.
• Capable of motivating team members, fostering collaboration, and managing projects as well as daily responsibilities.
• Knowledge of IP Telephony is a plus.

What’s in it for you!

• Salary range for this position is $100,000 - $130,000 depending on qualifications and experience.
• Medical, dental, and vision insurance.
• Health Savings Account with company contribution.
• Immediate eligibility for paid time off.
• 10 paid holidays.
• National discounts.
• On-site fitness center.
• Life, short-term disability, and long-term disability insurance.
• Fully funded pension.
• Traditional 401K and Roth 401K programs with a company match.