The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 
 
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

This position will report to Site IT Operation Senior Manager. This will act as a technical pillar & providing technical guidance to the IT Operation team in areas of IT Infrastructure (server, network), IT Operations, Service Desk operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical leadership and guidance to IT Service Desk team
• Act as a bridge between Business and various IT services such as MES, Automation, Infrastructure, Security and providing both support and troubleshooting services
• Identify opportunities and apply best practice to improve IT Operation function, including automation of IT work process
• Provides process improvement opportunities to maintain optimum factory IT system uptime by collaborating across Business and IT teams
• Responsible for Bartender Barcode Labelling software & server
• Manage and administer office printers and print server
• Responsible for Audio-Visual for the Auditorium, Boardrooms, Meeting Rooms & Training rooms
• Oversee & manage IT project for site IT Operations
• Maintain the Virtual Cleanroom viewing system
• Responsible for Network cabling request and projects
• Develop and define standard operating procedures for IT Operation team
• Lead troubleshooting, recovery and root cause analysis efforts when needs arises
• Identify IT risk elements and formulate contingency action plan
• IT Incident & Problem Management
• Provide and deliver IT services following ITIL best practices

REQUIRED:

• Hands-on technical experience in IT operations supporting IT hardware and software application
• Strong technical background in Microsoft Operating Systems Administration and Macintosh System
• Must possess strong documentation skills and can work in rapid change and fast pace environment
• Experience in relationship building and collaboration within a diverse, cross-functional team and Global IT Team
• Excellent analytical, problem solving, and troubleshooting skills to manage complex process and technology issues
• Very good understanding of various IT Infrastructure such as Server, Storage, Network, and Backup
• Experience with monitoring tools such as CheckMK, and Splunk is a plus
• Experience in several programing languages, scripting and PowerShell is a plus
• Knowledge with advanced capabilities within ITSM software such as ServiceNow, including experience with ITIL fundamentals
• Experience in Inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues
• Has an aptitude for acquiring technical skills and an eagerness to learn
• Has excellent time management skills and can make sound judgment/decision quickly

PREFERRED:

• Candidate must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent
• 7 years of hands-on technical experience in IT operations and Service Desk
• Experience working in MNC environment preferably in the manufacturing sector

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.  Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digitals Ethics Helpline or email [email protected]