ServiceNow Supervisor/Team Lead, 8+ years of experience

  • Full-time
  • Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
  • Business Function: Information Technology
  • Work Location: Bangalore Hallmark Office (IBS)--LOC_WDT_IBS

Company Description

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Job Description

  • Oversee and guide the development and maintenance of the ServiceNow platform.
  • Supervise a team of ServiceNow developers, providing mentorship, prioritizing tasks, and ensuring deadlines are met.
  • Act as a key liaison between business stakeholders, developers, and architect to gather, analyze, and translate business requirements into actionable solutions.
  • Collaborate with System Architect to design scalable and efficient ServiceNow solutions aligned with business goals.
  • Ensure proper investigation, resolution, and documentation of bugs and issues reported on the ServiceNow platform.
  • Draft and review technical design documents, ensuring alignment with business requirements and standards.
  • Lead functional testing efforts and provide oversight for user acceptance testing (UAT).
  • Monitor and report progress on tasks, projects, and team performance to leadership regularly.
  • Stay up to date with ServiceNow enhancements and industry best practices to drive continuous improvement.
  • Perform other related supervisory and business analysis tasks as required.

Qualifications

  • At least 8 years of experience in ServiceNow, including 2+ years in a supervisory role.
  • Strong background in business analysis and project coordination related to ServiceNow implementations.
  • Proficiency in ServiceNow development (HTML, JavaScript, APIs).
  • In-depth experience with Service Portal, Now Mobile, CMDB, HR Scope App, Knowledge Base, workflows, and ITSM modules.
  • Solid understanding of DevOps or Agile frameworks and best practices.
  • Knowledge of ITSM, IT Incident, Change, and Problem Management processes.
  • Exceptional communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
  • Proven leadership skills, including task delegation, team development, and conflict resolution.
  • Analytical mindset with strong problem-solving abilities.

Additional Information

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