Senior Data Operations Analyst

  • Full-time
  • Department: Operations

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

A storm is coming! Over the past years, we’ve built a central sales and operations planning methodology and process to secure healthy courier supply throughout the year. As our tools and capabilities for forecasting, planning, and monitoring grow more advanced, so does the complexity of managing supply across our regions. To address this, we are creating a specialized team to own courier supply management across all Wolt countries.

To help us succeed in making supply a non-issue in all regions, we are now looking for a Regional Supply Lead to take ownership of this critical area. This role combines strategic planning, analytical rigor, and data-driven decision-making to create structure, manage forecasts, track performance, and solve complex supply challenges.

You will be part of the global team that continuously develops deeper insights and capabilities while collaborating closely with key stakeholders in your region. Success in this role means proactively driving improvements, managing KPIs, and ensuring that local context is factored into global strategies.

This role is highly analytical and requires a structured, methodical approach to managing forecasts across a large set of cities and running advanced analytics to create actionable insights for improvement. . A great candidate goes beyond running numbers—they are curious, hands-on, and constantly seeking opportunities to make an impact. 

What You'll Be Doing

  • Analysis & Insights:

    • Leverage data to analyze trends, evaluate the effectiveness of supply strategies, and uncover opportunities for improvement.

    • Use tools like Looker, SQL, Python, R, and Excel to create actionable insights, while maintaining a pragmatic and strategic mindset.

  • Forecasting & Planning:

    • Define and manage operational forecasts and supply plans for your region, taking into account global insights and local nuances like holidays, events, and seasonality.

    • Collaborate with central teams such as finance, procurement, and product to align on bi-annual planning and ensure regional priorities are well-represented.

  • KPI Tracking & Optimization:

    • Monitor daily and weekly performance against courier acquisition and activation KPIs to maintain an optimal supply-demand balance.

    • Proactively identify challenges and take corrective actions, such as launching referral campaigns, accelerating applicant activation, or reactivating inactive couriers.

  • Collaboration Across Teams:

    • Partner with local operations teams, marketing, and product to align on performance goals, share insights, and implement data-driven improvements.

    • Serve as the go-to expert for your region, ensuring local context is incorporated into global strategies.

  • Experimentation & Process Improvement:

    • Use experimentation (e.g., A/B testing) as one of many tools to test hypotheses and refine strategies for improving courier acquisition, onboarding, and activation performance.

    • Contribute to the development of global best practices and frameworks that improve forecasting, planning, and overall supply management.

Qualifications

We are looking for someone with:

  • 5+ years of experience with analytical: You excel in working with data, extracting insights, and translating them into actionable plans. Looker and Excel proficiency are a must; SQL knowledge is a bonus.
  • Strategic Thinking: You’re able to connect the dots between data, strategy, and execution, always focusing on the bigger picture.

  • Attention to Detail: You thrive on bringing structure to complexity, ensuring forecasts and plans are precise and reliable.

  • Collaborative Mindset: You work well in cross-functional teams and build strong relationships with stakeholders to drive results.

  • Proactive Ownership: You’re curious, hands-on, and never settle for the status quo. You actively look for ways to improve processes and performance.

  • Cultural Fit: You lead with humility, collaboration, and a “best idea wins” mentality while fostering a positive, respectful work environment.

  • Excellent written and oral communication skills in English

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

 

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