American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.   

Job Description

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is service based company, and this is a client-facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients' business objectives to ensure a progressive partnership.

PRIMARY TECHNOLOTIES WE USE 

• Microsoft Azure and other cloud IaaS solutions 

• Advanced computer skills as required for the design, configuration, and operation of AV equipment.

• Routers & routing protocols, specifically Cisco / Meraki 

• Enterprise wireless technologies

• Microsoft Office 365, Microsoft Exchange, Azure and Linux

• Dell and HP Workstation/Server Hardware 

Qualifications

EDUCATION AND EXPERIENCE 

• Bachelor’s degree in a related field with more than 5 years equivalent experience

• Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers

• Microsoft, Cisco, VMware or other technical certifications always a plus 

• Experience in the Managed Services Sector is a plus 

SKILLS 

• Proven customer service and problem-solving skills, working directly with clients 

• Proficient analytical skills with good verbal/written communication

• Excellent documentation skills

• Ability to identify and document IT needs and/or vulnerabilities based upon best practices

• Service-oriented with the ability to build solid relationships and become a trusted advisor to clients

• Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement

• Assist end-users through new set-up instructions / proceedures

All your information will be kept confidential according to EEO guidelines.