Help Desk Representative
Company Description
Company Description
Local software company looking to grow their business needs customer support and help desk representatives.
Local software company looking to grow their business needs customer support and help desk representatives.
Job Description
Job Description
A fun, successful software company in Oxford seeks Customer Service Help Desk Representatives for its customer support call center.
Job Summary
Investigates and resolves software and hardware problems of users and ensures satisfaction of customers by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers, evaluates, and prioritizes incoming live chat, telephone, and e-mail requests for assistance from users experiencing problems with or having questions about software and other computer-related technologies.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines whether problem is caused by hardware or connection issues.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to higher level support or technical staff.
- Logs and tracks calls and chats using problem management database, and maintains history records and related problem documentation.
- Prepares standard statistical reports, such as help desk incident reports and tickets.
- Tests software to locate bugs and evaluate ease of use.
- Maintains contact with assigned Customer Accounts to ensure satisfaction of customer.
Our company values hard work, pro-activeness, honesty, and selflessness. We're building a team of energetic and driven employees to take our company to the next level, and customer support is a huge and vital part of our business. There is great room for growth into higher levels of support, quality assurance, development, or any other part of the company of interest to you.
We are currently hiring for the noon - 8 pm shift and possibly for the 6 am - 2 pm shift as well. Full-time is preferred but part-time would be considered for the right person. Support pay scale starts at $8/hour and can go up based on experience and qualifications. The first pay review takes place after 90 days of employment.
Interested parties should email a resume and cover letter to scottye@nextgearsolutioins.net to be considered for an interview.
A fun, successful software company in Oxford seeks Customer Service Help Desk Representatives for its customer support call center.
Job Summary
Investigates and resolves software and hardware problems of users and ensures satisfaction of customers by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers, evaluates, and prioritizes incoming live chat, telephone, and e-mail requests for assistance from users experiencing problems with or having questions about software and other computer-related technologies.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines whether problem is caused by hardware or connection issues.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to higher level support or technical staff.
- Logs and tracks calls and chats using problem management database, and maintains history records and related problem documentation.
- Prepares standard statistical reports, such as help desk incident reports and tickets.
- Tests software to locate bugs and evaluate ease of use.
- Maintains contact with assigned Customer Accounts to ensure satisfaction of customer.
Our company values hard work, pro-activeness, honesty, and selflessness. We're building a team of energetic and driven employees to take our company to the next level, and customer support is a huge and vital part of our business. There is great room for growth into higher levels of support, quality assurance, development, or any other part of the company of interest to you.
We are currently hiring for the noon - 8 pm shift and possibly for the 6 am - 2 pm shift as well. Full-time is preferred but part-time would be considered for the right person. Support pay scale starts at $8/hour and can go up based on experience and qualifications. The first pay review takes place after 90 days of employment.
Interested parties should email a resume and cover letter to scottye@nextgearsolutioins.net to be considered for an interview.
Qualifications
Your Qualifications
-- An associates degree preferred, or at least 1 year of related technical support experience
-- Outgoing, friendly, helpful personality, interested in fostering relationships with customers
-- A technical mind, keeping up with the latest technology and interested in software
-- Problem solving skills, able to locate the source of an issue and accurately describe it to others
-- A team player, communicative in meetings
-- Experience in customer support, especially technical support, is highly desired
-- An associates degree preferred, or at least 1 year of related technical support experience
-- Outgoing, friendly, helpful personality, interested in fostering relationships with customers
-- A technical mind, keeping up with the latest technology and interested in software
-- Problem solving skills, able to locate the source of an issue and accurately describe it to others
-- A team player, communicative in meetings
-- Experience in customer support, especially technical support, is highly desired
Additional Information
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.