FuseMail, a j2 Global Company offers a variety of email services that can be tailored to the needs of SMB and SME sized businesses (20 to 2,000 seats), including email hosting, security, archiving and encryption.  FuseMail's award-winning outsourced email services protect more than a million email boxes every day and can ensure that your valuable corporate messages are delivered safely and securely—while remaining more cost-effective than self-managed in-house systems.

Our Customer Advocates are required to respond by email, live chat and phone to customer requests. A good candidate for this position will have excellent written and verbal skills, be people-friendly and have great technical knowledge of email and related technologies.

Job Duties:

• Respond to email tickets, phone calls and live chats to assist customers with a broad range of email services
• Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available
• Track incidents in help desk ticketing system
• Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc.
• Pre-sales product support when required 
• Shift work,  24 X 7 on call, weekend and holiday availability may be necessary.

• Excellent written and verbal skills in English
• Fast typing capability
• Advanced troubleshooting and problem determination skills
• Advanced knowledge of email services including SMTP, POP, and IMAP
• Good knowledge of DNS zone files, including DNS records
• Working familiarity with MS Exchange, FTP, SSL etc. and networking technologies
• Sales oriented.  Capable of identifying and closing sales opportunities
• Positive, customer-focused attitude
• Good organizational skills will greatly assist in higher job performance.

ADDITIONAL SKILLS CONSIDERED TO BE DESIRABLE, BUT NOT REQUIRED
• Help desk experience would be valuable but not essential. 
• Show developing skill level in system administration, including a track record of using different Linux Operation Systems and managing servers.
• Demonstrate knowledge in a wide variety of email-related tools, such as browsers, email clients and operating systems.

If you'd like to join the FuseMail team, please send your resume to Linh.Pham@j2.com

Mr. Linh Pham

Corporate Recruiter

6922 Hollywood Blvd.

Los Angeles, CA 90028

Please note: j2 Global does not accept unsolicited resumes from recruitment agencies.