“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Expeditors operations agents are the foundation of our world class services.  You'll learn our systems, work with customers, and learn to navigate the Expeditors global network as part of a team whose goal is to deliver superior service to our customers.  Expeditors promotes from within and we are looking for people willing to kick start their careers and work towards being the next generation of leaders within our organization.

Ensure timely and accurate movement of freight and information, while providing  exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.

• Ensure efficient, cost effective and timely cargo movement
• Consolidate and route shipments based on profitability and customer expectations
• Coordinate pickups and deliveries of location shipments
• Ensure accurate and timely data entry into our operational system
• Follow up on and monitor active shipments for key shipment milestones
• Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities
• Ensure accurate and timely customer and service provider billing
• Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.
• Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and properly documented
• Meet KPI standards in accordance with the Company’s procedures      
• Effective manage all communication - timely responses to emails and phone requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge:

• Interpersonal / Communication
• Customer Service
• Domestic Transportation (preferred)
• Hazardous materials certification (preferred)

 Skills:

• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, Outlook)
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Culture

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits

•          Paid Vacation, Holiday, Sick Time

•          Health Plan: Medical, Prescription Drug, Dental and Vision

•          Life and Long Term Disability Insurance

•          Employee Stock Purchase Plan

•          Training and Personnel Development Program

• 401K

Location :

• Edison, NJ or Keasbey, NJ

Hours :

• M-F 10:00am -7:00 pm