“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customer's profile, needs and expectations
• Retain existing business and continuous pursuit of global business development
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

• Proper Customer Organization structure in CRM following the company's global standards
• CRM input and management ensuring data integrity at all times
• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
• Set the right expectations internally as well as externally with the customers
• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
• Evaluate their usage and quantify their cost savings/cost avoidance
• Utilize corporate approved templates and presentations and customize when necessary

RETENTION

• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc
• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals
• .Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
• Initiate value added solutions based on Expeditors service offerings and technology
• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure 
• Promote Expeditors marketing activities and customer events
• Schedule regional & international travel when necessary to address global business need and growth potential
• Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends

QUALIFICATIONS

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience • Proven work experience in business development
• Knowledge of Expeditors product and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Strong presentation skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

MEASUREMENT OF SUCCESS

• Annual performance review
• Has an active sales pipeline for most customers
• Global revenue development and product diversification of district owned accounts
• Ratio of unplanned customers lost
• CRM data integrity and timeliness
• Customer meetings and reviews as required

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.