At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Introduction

The Ombud holds a unique and crucial role in the Organization; a role which relies upon the key principles of confidentiality, informality, neutrality, impartiality and independence. The Ombud assists with the informal resolution of interpersonal issues in the interests of the good functioning of CERN and the wellbeing of all its contributors. The Ombud performs these services through counseling, mediation, consensus building and/or other conflict resolution methods (see Mandate).

Functions

As CERN Ombud, you will directly report to the Director-General and work according to the Standards of Practice and Code of Ethics of the International Ombudsman Association. In particular, you will:

• Provide assistance in the informal resolution of conflicts or other interpersonal issues to any person working at or on behalf of CERN, in accordance with the individual status and/or employment relationships of the person concerned;
• Report to the Director-General on the general Ombud activity, systemic issues, and the process of informal conflict resolution, including generic statistics;
• Raise awareness about the Ombud's functions and access to their services and promote a respectful workplace environment;
• Capitalise on existing best practices by maintaining close relationships with other professional Ombud networks and share appropriately;
• Perform other related duties as agreed.

Master's degree or equivalent relevant experience in the field of human resources, management, law or a related field, together with a certified mediator professional certification or willingness to promptly acquire it.

The Ombuds Foundations Training course will also be mandatory to attend.

Experience:

• Extensive knowledge of CERN and its functioning;
• Solid experience in dealing with interpersonal matters in a professional and successful way.

Technical competencies:

• Conflict resolution;
• Knowledge and application of coaching techniques;
• Drafting articles for internal communication.

Behavioural competencies:

• Demonstrating accountability: maintaining confidentiality; declaring own intentions clearly in dealings with others; using influence constructively; presenting information accurately and objectively.
• Managing self: handling uncertainty and ambiguity calmly and effectively; keeping emotions in check when dealing with contentious issues; projecting self-confidence when presenting ideas, proposals and opinions; working well autonomously; taking on activities and tasks without prompting.
• Communicating effectively: listening actively to others and letting others speak.
• Building relationships: showing a sincere interest in the concerns and perspectives of others; relating well to all people regardless of category/level within the Organization; relating well to all people regardless of race, religion, sex or sexual orientation; caring about the well-being of others; accepting others in a non-judgemental way and takes their point of view into account; being able to put self in the shoes of others in order to understand their needs and interests.
• Working in the interest of the Organization: behaving consistently with CERN's values and goals; demonstrating an awareness of how CERN works; promoting synergy and cooperation between the various parts of the Organization.

Language skills:

Spoken and written English and French: ability to understand and speak both languages in professional contexts as well as the ability to draft texts for publications and/ or official communications and to make oral presentations in both languages.

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than January 8th midday CEST.

Employment Conditions

Please be informed that only candidates holding a STAFF contract are eligible to apply for this position. 

The Ombud shall serve for an initial term of three years, which may be renewed by the Director-General for one additional two-year period. Upon completion of their service as Ombud, the Ombud shall separate from the Organization and may not serve in any other capacity as a member of personnel.

Application forms will include questions relating to your motivation for this role, as well as an assessment of the relevant experience you have to fulfil it. They will be reviewed by the CERN Director-General, who selects and nominates the CERN Ombud, after consultation with the Human Resources Department and the Staff Association.

Job reference: DG-DG-2023-161-LD